SHANIA JORDAN

JORDAN'S ROAD, BELLEPLAINE,ST. ANDREW

Summary

Knowledgeable, passionate and dedicated customer service professional with extensive experience in Customer service. Solid team player with outgoing and positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. A very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

CUSTOMER SERVICE REP / CASHIER (DUAL ROLE)

STANDARD DISTRIBUTION & SALES (BARBADOS) LTD.

ANSA MOTORS COMPLEX, WILDEY, ST. MICHAEL

11.2022 - Current

Sold furniture & appliances. (large and small)
Meet and exceed monthly sales targets to make commission.
Create/update customer profiles (contact name, number, address, email address etc.)
Operate POS machine.
Apply customer payments via SurePay, Scotia, Website etc.
Prepare "end of shift" balance forms for reconciliations in regards to "overages/shortages."
Prepare Hire Purchase applications, to gather & validate required information (Credit ratings, job letters, payslips etc.)
Handled customer inquiries and suggestions courteously and professionally.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Delivered prompt service to prioritize customer needs.
Investigated and resolved customer inquiries and complaints quickly.
Followed up with customers about resolved issues to maintain high standards of customer service, either by call or email.

COMMIS CHEF (INTERNSHIP)

HILTON BARBADOS RESORT

NEEDHAM'S POINT, ST. MICHAEL

09.2021 - 09.2021

Assisted other chefs with ingredients preparation in support of recipes.
Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
Seasoned and marinated cuts of meat, poultry and fish.
Rotated through all prep stations to learn different techniques.
Set up and broke down kitchen for service.

DIRECT SALES AGENT

DIGICEL (BARBADOS) LTD

2ND FLOOR WILLIAMS TOWER, WILLIAMS INDUSTRIAL COMPLEX, WARRENS, ST. MICHAEL

07.2020 - 08.2020

Sold top ups and data plans/data bundles.
Make visits to assigned areas/households to promote and sell products and services.
Wrote reports outlining activities and sales.
Meet and exceed company defined sales goals.
Provide relevant responses to customer queries and concerns.
Exhibit product knowledge.

Education

CSEC GENERAL -

ALLEYNE SCHOOL

BELLEPLAINE, ST. ANDREW

Associate of Applied Science - Culinary Arts

JEAN AND NORMA HOLDER HOSPITALITY INSTITUTE

MARINE GARDENS, HASTINGS, CHRIST CHURCH

11.2022

Skills

Product Knowledge
POS Systems Expert
Customer Relations

Problem-Solving Abilities
Sales Expertise
Customer Service

Timeline