Shania Denisha Finisterre
Barbarees Hill, ,St Michael
Summary
Results-driven professional with 5+ years of experience in insurance and telecommunications, offering a blend of customer service, administrative, and basic accounting support. Experienced in managing client relationships, handling financial records, and streamlining day-to-day operations. Highly organized with strong analytical skills and advanced proficiency in MS Office.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Collections Officer/ Customer Service Representative
Quality Insurance Brokers & Financial Services Ltd
2022.08 - 2025.12
- Diligently investigated customer accounts to discover and rectify any billing and payment discrepancies.
- Coordinate and facilitate the handling of overdue payments to avoid cancellation from insurers.
- Developed strong analytical skills while tabulating premium adjustments and generating age analysis reports.
- Detected and administered funds paid via online banking portals for premiums and commissions.
- Employed high ethical standards by adhering to financial industry regulations.
Claims Officer/ Customer Service Representative
Supreme Services Insurance Brokers
2020.09 - 2022.08
- Advised clients on their insurance coverage and frequently contacted them during the claims settlement process.
- Closely review submitted claims to ensure they are valid.
- Smartly processed and booked new clients before receiving cash and credit cards payments in the PowerBroker system.
- Demonstrated keen knowledge of the firm’s insurance policies when assisting walk in clients.
Credits & Collections Agent/Telesales Agent
Digicel Barbados Limited
2019.08 - 2020.09
- Liaised with respective payment agencies to resolve customer queries relating to unapplied or missing payments.
- Performed timely and accurate customer account reconciliations.
- Collected and prepared daily log of customer payments before applying them to their accounts.
- Assisted with bad debt collection efforts by monitoring outstanding balances and following up on overdue accounts.
Education
Associate Degree - Liberal Arts
Barbados Community college
1 2019
Caribbean Secondary Examination Certificate (CSEC) - undefined
Ellerslie Secondary School
1 2016
Certificate of Proficiency -
The Insurance Institute of Barbados
12.2022
Skills
- Customer Service & Client Relations
- Administrative Support & Coordination
- Communication & Active Listening
- Conflict Resolution & Negotiation
- Numerical & Basic Financial Skills
- Payment Processing & Record Keeping
- Planning, Prioritization & Organization
- Attention to Detail
- Analytical Thinking & Decision-Making
- Empathy & Resilience
Certification
- The Insurance Institute of Barbados Inc.
- Certificate of Proficiency
- Clauses – Commercial Fire and Perils Insurance Webinar
- 2023
References
- Phonsheen Griffith, Prescod, Group Human Resource Manager, (246)-233-8674, Williams Industry Inc., Cane Garden, St. Thomas
- Sasha, Gibson, Teacher, (246)-850-3396, Selah Primary School, Content, St. Lucy
Timeline
Collections Officer/ Customer Service Representative
Quality Insurance Brokers & Financial Services Ltd
2022.08 - 2025.12
Claims Officer/ Customer Service Representative
Supreme Services Insurance Brokers
2020.09 - 2022.08
Credits & Collections Agent/Telesales Agent
Digicel Barbados Limited
2019.08 - 2020.09
Associate Degree - Liberal Arts
Barbados Community college
Caribbean Secondary Examination Certificate (CSEC) - undefined
Ellerslie Secondary School
Certificate of Proficiency -
The Insurance Institute of Barbados