SHANI ADAMS
Bridgetown, Barbados
Summary
Energetic, friendly and highly motivated individual who is ready and willing to learn more about the Hospitality Industry. Dedicated to being successful and putting a smile on the face of whoever she comes into contact with.
Overview
4
4
years of professional experience
Work History
Restaurant Supervisor
Local & Co
Barbados
09.2023 - Current
- Enhance team performance with regular evaluations and constructive feedback.
- Monitor health and safety standards to maintain a clean, safe working environment.
- Reduce employee turnover by fostering a positive work culture and addressing staff concerns.
- Coordinate event planning, managing logistics for successful private dining experiences.
- Handle guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Boost customer satisfaction through service delivery to strengthen customer loyalty.
- Coordinate with kitchen employees and front of house personnel to consistently drive smooth operations.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Plan and execute promotions and special events in close collaboration with management.
- Stay current with industry trends and innovations to boost competitiveness and customer appeal.
Hostess
The Bearded Rose
01.2023 - Current
- Record reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answer customer questions about hours, seating and menu information.
- Assign patrons to tables suitable for needs and restaurant section rotation.
- Support servers, food runners and bussers with keeping dining area ready for every guest.
Restaurant Supervisor
Barbados Golf Club
08.2022 - 12.2023
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
Dining Room Supervisor
Progress Restaurant
07.2021 - 03.2022
- Lead the team in finding ways for community outreach once per quarter
- Created any documents needed to help train servers, relay information to the team, and keep things organized
- Created an employee appreciation program called The Golden Carrot, which continues to highlight employees each month.
- Accommodated guests with children and special needs to promote comfortable dining experience
- Adhered to and enforced health and safety standards regarding food preparation, serving and storage
- Ensured guest satisfaction in every step of the Progress experience
- Reviewed closing reports and sent nightly shift recaps via email to restaurant owners
- Monitored dining area to assess server capacity, and supported staff by filling in where needed, such as host, expo, server, or server assistant, while continuing to lead the shift
Education
Masters in Hospitality Leadership -
Missouri State University
Springfield, MO12.2020
Bachelor of Science - Hospitality And Restaurant Administration
Missouri State University
Springfield, MO12.2018
Organizations & Activities -
Missouri State University
2015-2020Skills
- Leadership
- Customer Service
- Team Oriented
- Adaptable
- Menu Memorization
- WSET Level 1
- Staff Management
- Service Expo
References
Dr. Kevin Reinhard, Emergency Medicine Doctor Mercy Hospital - 417-496-4173
Dr. Jokima Hiller, Professor at Indiana State University - 417-789-1027
Ronald Boyce, CEo of All Sport Speed Factory - 417-315-6988
Lori reinhard - 417-496-4564
Timeline
Restaurant Supervisor
Local & Co
09.2023 - Current
Hostess
The Bearded Rose
01.2023 - Current
Restaurant Supervisor
Barbados Golf Club
08.2022 - 12.2023
Dining Room Supervisor
Progress Restaurant
07.2021 - 03.2022
Masters in Hospitality Leadership -
Missouri State University
Bachelor of Science - Hospitality And Restaurant Administration
Missouri State University
Organizations & Activities -
Missouri State University