Shanelle Harris
St.Lucy
Summary
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
10
10
years of professional experience
Work History
Concierge Coordinator
Blue Sky Luxury
12.2022 - Current
- Provide continual guests assistance from arrival until departure.
- Coordinated transportation and logistics for guests, enhancing overall satisfaction.
- Arrange for services like spa appointments, car rentals, or tickets.
- Developed personalized itineraries based on guest preferences and interests.
- Meet and Greet Guests on Arrival.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Recommend and give directions to local places of interest (restaurants, shops, entertainment).
PM Owner Concierge Administrator
Blue Sky Luxury, Newton House
12.2022 - Current
- Manage owner Bookings.
- Booked and scheduled all requests for owners of the villas.
- Making dinner/event reservations for guests
- Arranging tours and activities
- Processing Payments for guests’ services provided.
- Arranging Arrival Transfers and VIP Meet and Greet
- Managing Guests complaints
- Updating Data in streamline system
- Communicating with guests via Email, Phone call and Instant Messaging.
Administrative Assistant
Clarkson Holdings Limited, Bridgetown, Barbados
01.2022 - 12.2022
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Computed Payroll, Calculating employees wages weekly.
- Managed relational database to store information for reference, reporting and analysis.
- Generated reports and typed letters in Word.
- Wrote checks, and made bank transactions.
Part-Time Assistant Cook
Food Fanatics, Bridgetown, Barbados
01.2022 - 07.2022
- Distributed food during busy peak periods to drive customer satisfaction.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Limited portion sizes and used garnishes to control food costs.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Designed dynamic and seasonal menus.
- Seasoned and cooked food according to recipes or personal judgment and experience.
Temporary Commis Cook
Crystal Cove by Elegance, Bridgetown, Barbados
10.2017 - 08.2018
- Maintained energy and enthusiasm in fast-paced environment.
- Increased customer satisfaction by resolving issues.
- Developed and maintained courteous and effective working relationships.
Intern Cook
Fairmont Royal Pavillion, Bridgetown, Barbados
12.2015 - 01.2016
- Suggested actionable improvements to streamline training procedures.
- Fried, grilled and baked foods.
- Reduced customer waiting by batch cooking popular items during rush times.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
Primary Education -
Selah Primary School
06.2010
Bachelor of Science - Management (Entrepreneurship)
The University of West Indies, Cave Hill Campus
10.2022
Associate of Arts - Culinary Arts
The Hospitality Institute
05.2017
Secondary Education - undefined
The St.Michael School
07.2015
Skills
- Exceptional customer service and guest relations
- Strong work ethic
- Highly adaptable
- Telephone etiquette
- Advance Technical and System Knowledge( IQ ware, streamline, Microsoft Suite)
- Exceptional customer service and guest relations
References
Shernelle, Broome, Concierge & Guest Services Manager, Shernelle.Broome@blueskyluxury.com, (246) 622 3221, (246) 832 8964, Blue Sky Luxury: Caribbean Home and Villa Rentals
Julie Boyce , Senior Concierge Co-ordinator, (246) 836 2647, Blue Sky Luxury Caribbean Home and Villa Rentals
Hobbies and Interests
Exploring other cultures, Business Podcast, Journaling
Affiliations
- Board Member of YesSheCan Charity
- Member of This Generation International Ministries
Hobbies
Travel
Experiencing different cuisines
Fitness
Timeline
Concierge Coordinator
Blue Sky Luxury
12.2022 - Current
PM Owner Concierge Administrator
Blue Sky Luxury, Newton House
12.2022 - Current
Administrative Assistant
Clarkson Holdings Limited, Bridgetown, Barbados
01.2022 - 12.2022
Part-Time Assistant Cook
Food Fanatics, Bridgetown, Barbados
01.2022 - 07.2022
Temporary Commis Cook
Crystal Cove by Elegance, Bridgetown, Barbados
10.2017 - 08.2018
Intern Cook
Fairmont Royal Pavillion, Bridgetown, Barbados
12.2015 - 01.2016
Bachelor of Science - Management (Entrepreneurship)
The University of West Indies, Cave Hill Campus
Associate of Arts - Culinary Arts
The Hospitality Institute
Secondary Education - undefined
The St.Michael School
Primary Education -
Selah Primary School
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