Hi, I’m
Shanelle Harris
Customer Service Representative
Bridgetown,08
Timeline
Bus Dispatcher
Ross University
02.2023 - 12.2023
Customer Service Representative
KM2 Solutions
06.2018 - 08.2022
Bakery Assistant
SugarCoating Barbados
09.2011 - 05.2018
Samuel Jackman Prescod Institut
Diploma in Office Administration
09.2010 - 05.2011
Samuel Jackman Prescod Institute
Certificate in Office Administration
09.2009 - 05.2010
UWI Open Campus
English Language (grade 3), Office Administration (grade 3)
09.2008 - 05.2009
Parkinson Memorial Secondary School
Mathematics (grde 3), History (grade 3)
09.2003 - 06.2008
Work History
Ross University
Bus Dispatcher
02.2023 - 12.2023
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
KM2 Solutions
Customer Service Representative
06.2018 - 08.2022
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
SugarCoating Barbados
Bakery Assistant
09.2011 - 05.2018
Job overview
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
Overview
12
years of professional experience
7
years of post-secondary education
Education
Parkinson Memorial Secondary School
Mathematics (grde 3), History (grade 3)
09.2003 - 06.2008
University Overview
UWI Open Campus
English Language (grade 3), Office Administration (grade 3)
09.2008 - 05.2009
University Overview
Samuel Jackman Prescod Institute
Certificate in Office Administration
09.2009 - 05.2010
University Overview
Samuel Jackman Prescod Institut
Diploma in Office Administration
09.2010 - 05.2011
University Overview
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
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