Shanell Wilkinson
Lucy,Bridgetown
Summary
Results-driven customer service professional with 15 years of experience in enhancing client experiences. Exceptional communication skills enable clear and effective engagement with customers. Ability to remain composed under pressure, leading to improved service outcomes and operational efficiency.
Overview
14
14
years of professional experience
Work History
Sales & Services
Barbados Ocean Yacht
02.2020 - 07.2024
- Wash and polish all utensils (interior)
- Dust and vacuum surface areas and cupboards
- Make beds and tidy all cabins
- Wash, Wax and polish the exterior of yachts
Housekeeper/Laundress
Young Estates, Barbados Greentails
11.2017 - 05.2019
- Maintain clean rooms and bathroom and kitchen areas
- Wash and iron linen and residents personals garments
- Vacuum, polish, sweep and dust all areas
- Clean mirrors and Windows
- Listen and respond to residents queries in a timely manner
Cashier/ Sales Rep
Cookies Department Store
07.2014 - 03.2016
- Handled cash transactions with customers
- Made sales referrals while introducing new items which would be unknown to customers
- Maintained a clean and tidy checkout area
- Dealt with customers to ensure satisfaction in a pleasant manner.
Cashier
Fashionation Store
09.2012 - 03.2014
- Greeted customers upon arrival
- Provided customers with accurate information regarding products
- Took payments in exchange of items sold
- Performed the duties of Service Representative when required and assisted staff in stocking shelves, rotating merchandise and marking prices
Receptionist
National Housing Cooperation
05.2010 - 08.2010
- Greeted visitors and directed them to the correct person or department
- Answered and forwarded calls to various departments
- Demonstrated the ability to deal effectively with phone or email inquires
Education
Cosmetology
Institute Career Development
Bridgetown, St Michael06.2017
Care of the Elderly
Samuel Jackman Prescod Polytechnic
03.2011
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Daryll Jordan Secondary School
St Lucy, Barbados06.2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
References
- Kara, Louis, 1246-244-9061, Maycocks Terrace, St Lucy
- Steven, Edwards, 1246-256-5837, St Davis, Christ Church
Interest
Read Beauty/ Fashion Books, Cook, Clean, Decorate, Travel
Timeline
Sales & Services
Barbados Ocean Yacht
02.2020 - 07.2024
Housekeeper/Laundress
Young Estates, Barbados Greentails
11.2017 - 05.2019
Cashier/ Sales Rep
Cookies Department Store
07.2014 - 03.2016
Cashier
Fashionation Store
09.2012 - 03.2014
Receptionist
National Housing Cooperation
05.2010 - 08.2010
Cosmetology
Institute Career Development
Care of the Elderly
Samuel Jackman Prescod Polytechnic
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Daryll Jordan Secondary School