SHANEE BABB
St. Lucy
Summary
A positive, self-driven and results-oriented professional with 10+ years of experience in customer satisfaction. Adept in customer experience, data entry, general accounting procedures, and inventory management. Demonstrated record of strong negotiation and problem-solving skills, and the ability to exceed activity targets in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Royal Bank of Canada (Barbados) Ltd
12.2022 - Current
- Assisting bank clients with financial transactions
- Handling withdrawals, deposits and issuing cashiers cheques
- Opening of new accounts
- Exchanging foreign currency
- Promoting banks products and services
- Communicating with team members
- Keeping client information confidential
Customer Service Representative
Unicomer (Barbados)
10.2018 - 12.2022
- Create and update customer accounts
- Ensure accuracy of documentation received
- Create hire purchase, cash loans and cash accounts for processing
- Loan application management and loan disbursements
- Assist customers with purchases
- Maintain Stock in area of responsibility
Team Leader / Customer Service Representative
Digicel (L M Associates)
09.2015 - 04.2018
- Lead in-branch Customer Team
- Greeted customers with a positive and helpful attitude
- Processed sale for products offered
- Promptly respond to general queries from staff by telephone, email or in person
- Resolved customer complaints with 100% customer retention
- Managed phone calls, visitors, and additional task simultaneously
- Received daily payments and processed deposits
- Consult with customers to evaluate needs and determine best options
- Managed daily stock reconciliation
- Maintained store’s inventory and supplies
Km2Solutions
08.2014 - 03.2015
- Responded to and resolved incoming customer queries via telephone and email.
- Maintained receivables with an emphasis on reducing the company’s bad debt portfolio.
Intern, Front Office
Community Development Department
06.2014 - 07.2014
- Performed Receptionist duties
- Facilitated filing of documentation, maintained a record of incoming and outgoing correspondence
- Copied paperwork as needed
- Process payment request forms into smart stream
- Issued internal and external cheques
Intern-Accounts Assistant
General Post Office
05.2013 - 06.2013
- Recorded cheques
- Performed receptionist duties
Intern-Storeroom Accounts Assistant
Psychiatric Hospital
07.2012 - 08.2012
- Recorded incoming and outgoing stock
- Reconciled stock at month end
Education
Certificate - Basic Accounts
BIMAP
01.2018
Certificate - Quickbooks
Small Business Association
01.2018
Diploma - Accounts Technology
Samuel Jackman Prescod Polytechnic
01.2014
Certificate - Accounts Technology
Samuel Jackman Prescod Polytechnic
01.2013
undefined
St James Secondary
01.2012
Skills
- Adaptability
- Time management
- Communication
- Detail Oriented & Organized
- Cashiering
- Customer Satisfaction
References
Shenla, Bentham, Finance Officer, 833-0842
Timeline
Royal Bank of Canada (Barbados) Ltd
12.2022 - Current
Customer Service Representative
Unicomer (Barbados)
10.2018 - 12.2022
Team Leader / Customer Service Representative
Digicel (L M Associates)
09.2015 - 04.2018
Km2Solutions
08.2014 - 03.2015
Intern, Front Office
Community Development Department
06.2014 - 07.2014
Intern-Accounts Assistant
General Post Office
05.2013 - 06.2013
Intern-Storeroom Accounts Assistant
Psychiatric Hospital
07.2012 - 08.2012
Certificate - Basic Accounts
BIMAP
Certificate - Quickbooks
Small Business Association
Diploma - Accounts Technology
Samuel Jackman Prescod Polytechnic
Certificate - Accounts Technology
Samuel Jackman Prescod Polytechnic
undefined
St James Secondary