Shameka Small
Barbados
Summary
Proven customer service expert with a track record of enhancing customer loyalty at Christophe’s Cafe, adept at handling high-stress situations with professionalism and empathy. Demonstrated reliability and a strong work ethic, significantly increasing sales of promotional items. Skilled in both customer assistance and cash handling, committed to maintaining high standards of cleanliness and courtesy.
Overview
7
7
years of professional experience
Work History
Cashier /Server Assistant
Christophe’s Cafe
10.2021 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Increased sales of promotional items by informing customers about current offers.
Customer Service Representative
KM2 Solutions
08.2017 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree -
Princess Margaret Secondary School
St Philip Barbados Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Professionalism and Courtesy
Timeline
Cashier /Server Assistant
Christophe’s Cafe
10.2021 - 06.2024
Customer Service Representative
KM2 Solutions
08.2017 - 02.2019
No Degree -
Princess Margaret Secondary School
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