Shakeila West
Bridgetown,08
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Wait Staff Member
Nichalos Cummings
Christ Church, Barbados
01.2025 - 05.2025
- Cleared dishes between courses and after guests finished dining.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
Customer Service Representative
Denton Robinson
Kingston, Jamaica
04.2022 - 05.2023
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Sales Agent
Angella Days
Kingston, Jamaica
06.2021 - 11.2022
- Identified opportunities for cross-selling additional products and services.
- Resolved customer complaints promptly and effectively.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
Technical Support Representative
Rickayla Taylor
Portmore, Jamaica
01.2020 - 11.2021
- Performed regular maintenance checks on customers' systems.
- Analyzed data from customer surveys to identify trends in customer needs and requests.
- Recommended upgrades or additional features that could enhance user experience.
Education
GED -
Spanish Town High School
Jamaica07-2019
Skills
- Customer service
- Order taking
- Food safety
- Cash handling
- Table setting
- Sales techniques
- Team collaboration
- Effective communication
- Time management
- Problem solving
References
References available upon request.
Timeline
Wait Staff Member
Nichalos Cummings
01.2025 - 05.2025
Customer Service Representative
Denton Robinson
04.2022 - 05.2023
Sales Agent
Angella Days
06.2021 - 11.2022
Technical Support Representative
Rickayla Taylor
01.2020 - 11.2021
GED -
Spanish Town High School
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