Sean Green
Business Development Officer
Valley View,St. George
Summary
Business Development Officer with many years of experience providing prompt and reliable professional administrative services to Individual clients, Group staff members, Group Administrators and Insurance Companies.
Overview
23
23
years of professional experience
16
16
years of post-secondary education
Work History
Business Development Officer
IMPS Assurance Broker Limited
06.2019 - Current
- Worked with Life and Employee Benefits department on successful transfer of 600 plus Association plan membership from current to new insurer.
- Prepared and delivered renewal presentations for Association plan members and for group administrators. Presentations include detailed comparisons between Insurance Company proposals.
- Reconcile and record monthly billings and remittances for Individual and group lines of business. Also follow up with clients to ensure timely collection of receivables.
- Supervise life and Employee benefits department to ensure that claims distribution times are maintained, customer queries are answered and that plan changes are communicated to insurance companies and actioned.
- Maintain department work flow during staff shortages by contributing to all department areas and by working extra hours, making sure that service to customer is maintained.
- Solicit new business quotations and facilitate implementation of new client administrative procedures specific to client's individual needs.
- Strategized with team to identify potential customers and grow existing business.
Customer Service Representative
Guardian Life of the Caribbean Limited
01.2017 - 05.2019
- Receive, record and respond to Client, Broker and Agent calls, visits or written queries
- Finalizing queries and providing Customer with appropriate solution/explanation
- Receive record and process all Customer Service requests for Individual Life and Health policies
- Receive and process premium payments for life and health insurance policies
- Collate Statistical information for use by Team Leader, Customer Service and Management as required.
Group Insurance Administrator
Guardian Life of the Caribbean
01.2004 - 01.2017
- Enrollment of new applications, processing of member adjustments and running of monthly billings
- Training employees in Group Administration, Customer Service and other office duties
- Providing testing for new system implementation and upgrades to ensure that reports and entries are processed correctly
- Assisted with training employees in overseas departments during companies restructuring exercise.
Claims Adjudicator
Clico International Life
01.1998 - 01.2003
- Adjudicating medical and group life death claims.
Education
Customer Service (Level 2) -
National Vocational Qualification (TVET Council)
04.2015 - 09.2015
Life Office Management Association (LOMA) Principles of Insurance Insurance Company Operations -
Life Office Management /association (LOMA)
01.2004 - 01.2013
BSc - Political Science
University of the West Indies
Associate of Arts - Accounts, Sociology, English
Barbados Community College
09.1991 - 08.1993
High School Diploma -
The Combermere School
09.1985 - 08.1990
Skills
Developing and sustaining strong relationships with company stakeholders and customers
Remaining calm with agitated clients
Identifying products best suited to the customers' demographic profile
Paying attention to detail when creating or reviewing documents for accuracy
Additional Information
- Emergency Warden trained in CPR and basic first Aid
- Conducted practical Risk Assessment training to determine potential workplace hazards.
Timeline
Business Development Officer
IMPS Assurance Broker Limited
06.2019 - Current
Customer Service Representative
Guardian Life of the Caribbean Limited
01.2017 - 05.2019
Customer Service (Level 2) -
National Vocational Qualification (TVET Council)
04.2015 - 09.2015
Life Office Management Association (LOMA) Principles of Insurance Insurance Company Operations -
Life Office Management /association (LOMA)
01.2004 - 01.2013
Group Insurance Administrator
Guardian Life of the Caribbean
01.2004 - 01.2017
Claims Adjudicator
Clico International Life
01.1998 - 01.2003
Associate of Arts - Accounts, Sociology, English
Barbados Community College
09.1991 - 08.1993
High School Diploma -
The Combermere School
09.1985 - 08.1990
BSc - Political Science
University of the West Indies