Sarrie Bruce
Bridgetown,St.Michael
Summary
With 4 years of experience working in customer service and sales, I'm now ready to specialize in administrative work, problem-solving, planning and providing optimal assistance. Proven efficiency with an ability to quickly learn and navigate any computer software program or office filing system.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Positano Restaurant
01.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Ticket Sales Representative- Part Time
Ticket Nation
01.2019 - Current
- Assisted with ticket collection for exclusive events across Barbados
- Greeted patrons attending events and tended to customers' needs throughout the event.
Customer Service Representative
Fix Cafê
01.2019 - 01.2024
- Interacted with customers daily, building a strong customer base through providing personalized product guidance and resolving issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
DR Sports
01.2019 - 01.2020
- Used my skill of attention to detail to assist the floor manager with inventory taking
- Provided personalized shopping experiences for all customers seeking specific items within the store
- Tasked with cashier duties during high-traffic periods
- Assisted the floor manager with any clerical/administrative tasks such as answering incoming queries via email and phone, product data entry and general organisation of the store.
Education
High School Diploma -
Alexandra Secondary School
2018
Associate of Arts - English Literature And Geography
Barbados Community College
2021
Bachelor of Arts - Linguistics
University of West Indies Cavehill
10.2024
Skills
- Organizational Skills
- Excellent Communication
- Attention to Detail
- Professionalism
- Microsoft Suite
- Google Suite
- Interpersonal Skills
- Adaptability
- Greeting guests
- Strong multitasking
- Conflict Resolution
- Cash Handling
Accomplishments
Dean's List in the Faculty of Humanities and Education Year 2023-2024
Health and Safety Certificate 2024
References
References are available upon request
Timeline
Restaurant Hostess
Positano Restaurant
01.2024 - Current
Ticket Sales Representative- Part Time
Ticket Nation
01.2019 - Current
Customer Service Representative
Fix Cafê
01.2019 - 01.2024
Sales Associate
DR Sports
01.2019 - 01.2020
High School Diploma -
Alexandra Secondary School
Associate of Arts - English Literature And Geography
Barbados Community College
Bachelor of Arts - Linguistics
University of West Indies Cavehill