Sarah Joseph
Bridgetown,Barbados
Summary
I am an organized , well-rounded, driven and dedicated young lady possessing experience working and interacting with customers. I pride myself in ensuring I do my best to meet the demands of the customer to the best of my ability. I have excelled in enhancing operational efficiency and achieving targets through meticulous attention to detail and strong interpersonal skills. I demonstrate the ability to solve problems creatively, exceeding goals with a dedicated team approach. I do believe I have the skills needed to benefit, whilst adding value to your company and becoming an asset and I am seeking the opportunity to become a part of your team
Overview
8
8
years of professional experience
Work History
Clerical Associate
Simon's Construction Services Ltd
09.2022 - Current
- Executed daily administrative duties, including answering calls, scheduling appointments, maintaining inventory, tracking budgets and expenses, and managing accurate, up-to-date records to support operational efficiency.
- Maintained confidentiality of sensitive information and prepared, edited, and proofread professional correspondence, reports, and documents.
- Reviewed records and directed incoming communications to appropriate staff, ensuring accuracy and completeness in line with professional standards.
- Developed solutions to improve processes, efficiency, and overall operations while consistently meeting and exceeding goals.
- Supervised contracted employees to ensure work was completed on schedule and managed bookings to optimize team availability.
Accounts representative
Gildan
Bridgetown , BB
06.2026 - 08.2026
- Managed customer accounts to ensure satisfaction and retention.
- Resolved customer inquiries and complaints effectively and efficiently.
- Developed product knowledge to assist customers with informed choices.
- Coordinated order processing and inventory management systems.
Concierge Agent
Plantinum Services Ltd
Bridgetown, Christ Church
11.2025 - 04.2026
- Delivered exceptional guest service, enhancing visitor satisfaction and loyalty.
- Coordinated reservations and bookings, tailoring experiences to diverse client needs.
- Addressed guest inquiries and concerns with professionalism, ensuring timely resolution.
- Coordinated reservations and bookings for diverse client needs and preferences.
- Executed various administrative tasks to ensure office efficiency. such as filing paperwork and responding to emails.
- Performed administrative duties such as filing paperwork and responding to emails.
Passenger Service Representative
Gcg
Bridgetown, Christ Church
08.2023 - 08.2024
- Operated passenger service software for ticketing and boarding passes.
- Processed ticketing transactions using airline computer systems.
- Resolved passenger inquiries and complaints to enhance customer satisfaction.
- Utilized passenger service software for efficient ticketing and boarding processes.
- Executed ticketing transactions using airline computer systems to ensure accurate processing.
- Verified identification documents for international flights according to TSA regulations.
- Prepared reports on passenger data collected at the end of each shift.
Sales Associate
Harmony
06.2022 - 08.2022
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Liaised with customers to identify needs, recommend products, and successfully upsell services.
- Measured and accurately processed materials to minimize wastage.
- Greeted customers to determine wants or needs.
- Assisted team by taking on additional responsibilities to ensure project completion. to aid team success.
- Promoted sales and special offers for discounts and merchandise options.
- Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
- Built and maintained courteous and effective working relationships.
- Promoted sales and special offers, effectively increasing customer engagement with discounts and merchandise options.
- Answered incoming telephone calls to provide store, products and services information.
- Resolved complex customer complaints, restoring satisfaction and enhancing customer loyalty.
- Maintained clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Measured and accurately processed materials to minimise wastage.
Sales Associate
Abeds
09.2020 - 11.2020
- Provided tailored customer service by identifying needs and recommending suitable products, enhancing customer satisfaction.
- Promoted products, new merchandise, discounts, and special offers using effective sales and upselling techniques.
- Demonstrated product features and benefits to encourage purchases and increase sales.
- Handled customer complaints professionally, fostering satisfaction and loyalty.
- Processed stock deliveries and maintained accurate inventory records, ensuring optimal stock levels.
- Restocked merchandise and maintained organized sales floor, window, and promotional displays in accordance with merchandising standards.
- Processed stock deliveries and maintained accurate inventory records and adequate stock levels.
Childcare Assistant
Artsplash Summer Camp
06.2018 - 07.2018
- Supervised contracted employees and coordinated bookings to ensure efficient scheduling and timely completion of work.
- Supervised contracted employees, coordinated bookings, and ensured timely completion of work through effective scheduling.
- Managed daily administrative operations, including answering calls, scheduling appointments, maintaining inventory, and tracking budgets to support overall efficiency.
- Reviewed files and records to gather information and respond to requests accurately and efficiently.
- Managed incoming communications and directed calls, emails, and correspondence to the appropriate staff.
- Reviewed files and records to gather information and accurately respond to requests, enhancing operational responsiveness.
- Improved processes and operational efficiency by developing solutions to workplace challenges and consistently exceeding goals.
Education
Associates Degree - Natural Sciences, Chemistry, Biology, Mathematics
Barbados Community College
Bridgetown, BarbadosCertificate of Higher Education - Chemistry, Biology, Physics, Social Studies, Electronics, Spanish, English Language, Mathematics
The St. Michael School
BarbadosBachelor of Science - Biochemistry, Natural Sciences
University of the West Indies
BarbadosSkills
- Administrative & Clerical Support
- Document control
- Data entry
- Records Organization
- Workflow management
- Operational Support
- Transaction handling
- Process improvement
- Effective Time Management
- Office proficiency
- Attention to detail
- Verbal communication
- Client relations
- Workload management
- Critical thinking
- Adaptability
- Email etiquette
Timeline
Accounts representative
Gildan
06.2026 - 08.2026
Concierge Agent
Plantinum Services Ltd
11.2025 - 04.2026
Passenger Service Representative
Gcg
08.2023 - 08.2024
Clerical Associate
Simon's Construction Services Ltd
09.2022 - Current
Sales Associate
Harmony
06.2022 - 08.2022
Sales Associate
Abeds
09.2020 - 11.2020
Childcare Assistant
Artsplash Summer Camp
06.2018 - 07.2018
Associates Degree - Natural Sciences, Chemistry, Biology, Mathematics
Barbados Community College
Certificate of Higher Education - Chemistry, Biology, Physics, Social Studies, Electronics, Spanish, English Language, Mathematics
The St. Michael School
Bachelor of Science - Biochemistry, Natural Sciences
University of the West Indies