Samarah Scott

as a customer service representative working at the airport I gained valuable experience in navigating complex systems and providing fast, friendly service to diverse travelers. The role required me to be highly active, juggling multiple tasks while managing paperwork diligently and paying close attention to detail. I effectively communicated with customers, actively listening to their needs and resolving complaints promptly. Collaborating with my team, I contributed to a seamless experience for travelers. My commitment to exceptional service has often been recognized through customer feedback, and I continually seek opportunities for training and development in this dynamic environment.

• Utilization of CRM and G suite tools to gather information from insurance companies to facilitate payments of mortgages and loans while advising and outlining renewal terms. Reconciliation of incoming and outgoing payments. Verification of identification information and home and vehicle valuation before disbursements.

• Baked pizza
• Made sure stock is in place
• Kept track of inventory
• Made sure everything is cleaned and sanitary

• Multitasker:
• Cashier
• Mixed beverages
• Served food and drinks
• Provided drink suggestions to customers based on their preferences.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Greeted customers and provided excellent customer service.
• Organized storeroom inventory of supplies such as cups, napkins, straws.
• Stocked ice bins and coolers as needed throughout shift.
• Assisted in setting up the bar for service shift.
• Made sure everyone is satisfied and happy

• Cleaned bathrooms, offices, vehicles & houses
• Part time secretary
• Made sure stock for cleaning is in place and order

• Packed bread & pastries into packaging
• Made sure working space is cleaned and sanitized
• Packed shelves
• Served customers