Samantha Estwick
Bridgetown
Summary
Dynamic customer service professional with experience at KM2 Solutions, adept at resolving conflicts and enhancing customer satisfaction. Skilled in critical thinking and data entry, I effectively managed high-stress situations, leading to increased loyalty and repeat business. Committed to delivering timely solutions and improving service quality through active listening and problem resolution.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
KM2 Solutions
10.2018 - Current
- Responded to customer inquiries via phone and email, delivering timely solutions and support.
- Utilized CRM software to track customer interactions and document feedback for quality improvement.
- Assisted team in resolving escalated issues, enhancing overall customer satisfaction levels.
- Conducted product demonstrations and training sessions for customers, improving product knowledge.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Provided insights on common customer concerns to inform service enhancements and operational improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Daycare Assistant
Little Treasure Daycare And Preschool
03.2005 - 05.2017
- Responded to customer inquiries via phone and email, delivering timely solutions and support.
- Utilized CRM software to track customer interactions and document feedback for quality improvement.
- Assisted team in resolving escalated issues, enhancing overall customer satisfaction levels.
- Conducted product demonstrations and training sessions for customers, improving product knowledge.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Provided insights on common customer concerns to inform service enhancements and operational improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Early Childhood Education 1 & 2 -
Erdiston Teachers Training College
BridgetownSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Conflict resolution
Timeline
Customer Service Representative
KM2 Solutions
10.2018 - Current
Daycare Assistant
Little Treasure Daycare And Preschool
03.2005 - 05.2017
Early Childhood Education 1 & 2 -
Erdiston Teachers Training College