SAKILA DIAS
St. Peter,08
Summary
Dynamic employee showcasing exceptional organizational skills and technical proficiency. Excelled in enhancing team performance through problem-solving and meticulous attention to detail. Achieved under-budget project execution and improved office efficiency, demonstrating a blend of executive support and customer service excellence.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Gallagher Insurance Brokers (Barbados) Limited
08.2023 - Current
- Develop and prepare presentation materials for executive and management meetings
- Prepare and submit all statutory compliance requirements e.g
- NIS, PAYE, Pension
- Schedule appointments and coordinate interviews for potential job applicants
- Assist in the procurement of branded promotional items
- Update monthly absenteeism reports for payroll purposes
- Prepare front desk schedules and assist in front desk relief
- Ensure the integrity of processes by applying professional standards and maintaining the company's code of ethics
- Actively attend and contribute to departmental meetings
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed routine maintenance and repair.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Executed on-time, under-budget projects by solving complex issues.
- Conducted research on various topics as requested by management.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Customer Service Representative
Gallagher Insurance Brokers (Barbados) Limited
08.2022 - 08.2023
- Answer and route incoming calls to the appropriate personnel
- Receive and welcome visitors and clients in a friendly and professional manner
- Utilize appropriate software programs to access client accounts and provide accurate information as needed
- Accurately documented all incoming cheques.
- Assist with various administrative projects
- Support clients in the completion of necessary documentation, ensuring accuracy and compliance with company policies
Education
BSc. - Accounting & Finance
University of The West Indies, Cave Hill Campus
Cave hill05.2025
Caribbean Advanced Proficiency Certifications -
Queen's College
Barbados07.2021
Skills
- Communication
- Customer Service
- Organizational Skills
- Technical Proficiency
- Attention to Detail
- Time Management
- Problem Solving
- Executive Support
- Ethical Standards
- Meeting planning
- Resourceful
- Purchase orders organization
- Office management
- File organization
References
References available upon request.
Timeline
Administrative Assistant
Gallagher Insurance Brokers (Barbados) Limited
08.2023 - Current
Customer Service Representative
Gallagher Insurance Brokers (Barbados) Limited
08.2022 - 08.2023
BSc. - Accounting & Finance
University of The West Indies, Cave Hill Campus
Caribbean Advanced Proficiency Certifications -
Queen's College