Sade Jones

As a Sales/Customer Experience Manager at QV Motors, I led a team of eight sales representatives and oversaw the entire sales cycle, from prospecting to closing. I also managed the customer service department and ensured high levels of customer satisfaction and retention. I contributed to increasing the monthly revenue by 35% and achieving a 90% customer loyalty rate

• Personalised customer service and tailored selling strategies to different customer types.
• Networked and generated leads to increase new business opportunities.
• Promoted vehicle sales using proven selling tactics and strategies.
• Qualified customers based on needs, desires and budget to guide selling and marketing strategies.

• Responsible for quoting patented retractable shade solutions to prospects primarily over the phone or via email
• Provided exceptional customer care to uphold brand standards and reputation.
• Using strong consultative selling skills, I will guide qualified prospects through the buyer’s journey to purchase a solution that meets their specific needs.
• Cold-called prospective customers to grow client bases in line with new business targets.
• Achieved revenue targets in assigned regions to grow national presence.
• Utilised CRM software to manage and track leads for accurate, up-to-date information for follow-up.

• As a Media Sales Associate I was tasked with providing a unique opportunity for anyone interested in gaining experience in the world of sales and internet media
• It also included prospecting, qualifying and generating new clients to be listed on their industry vertical online directories.
• Utilised cold-calling techniques to generate interest and gain access to potential new leads.
• Boosted qualified leads through comprehensive targeted lead-generation strategies.
• Made 80-120 calls per day.
• Boosted sales by 20% through exceptional sales ability and strong interpersonal skills with persuasive, positive and confident approach.
• Achieved daily performance targets, aiding department progression towards sales goals.

• The Sales Lead Generation Specialist is responsible for prospecting, qualifying and generating new sales leads to support the Sales Department.
• Contacted and converted potential customers via telephone, email and in-person enquiries.
• Acted as first point of contact for customer issues and queries.
• Used targeted questioning techniques to determine customer needs and appropriate support.
• Logged chat details and customer information in secure systems, improving data collection measures.
• Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
• Handled high call volumes with accuracy and efficiency for optimum productivity.