RYAN NICHOLLS

• Ensured high standards for retail network operations, maintaining seamless functionality.
• Managed and maintained the POS network and Back Office network across multiple locations.
• Supported retail networks across Barbados and the Eastern Caribbean, enhancing system reliability.
• Oversaw IT services for service stations, ensuring operational excellence and uptime.
• Built and maintained strong relationships with contractors and service providers.
• Supported tendering processes and negotiated with vendors to optimize costs and deliverables.
• Maintained IT infrastructure at service stations, ensuring compliance with industry standards.
• Led technology standardization initiatives, improving service station efficiency and integration.
• Evaluated project needs and formulated test plans aligned with organizational objectives.
• Assisted end-users in resolving application issues through effective troubleshooting.
• Identified areas of improvement in existing systems and proposed impactful changes.
• Developed and implemented IT solutions to streamline business processes and increase efficiency.
• Resolved complex technical issues through innovative problem-solving techniques.
• Created detailed technical specifications for software applications and systems.
• Collaborated with team members to deliver projects on schedule and within budget.
• Assisted in deploying new systems and services into production environments.
• Monitored system performance, identified bottlenecks, and implemented optimizations.
• Coordinated installations of updated computer programs and systems.
• Streamlined reporting requirements and specifications for IT support teams across business lines.
• Explored new technologies to enhance productivity, security, and quality assurance.
• Used analytical tools to identify and solve business problems effectively.
• Tested, maintained, and monitored computer programs and systems for reliability.
• Developed and managed project plans, providing regular status updates to stakeholders.
• Troubleshot program and system malfunctions, restoring normal functioning promptly.
• Consulted with management to align system principles with strategic goals.

MY ROLE - Lead Analyst/ Team Leader

Assigned Technicians to Verifone petroleum related issues based on their potential, both internally and in the field. Demonstrated strong leadership skills as the highest grade team leader.

Grades are as follows:

Tier 1 (Advanced Hardware, Software and Analytical Support))

Tier 2 (Moderate Hardware and Software Support)

Tier 3 (Basic Hardware Troubleshooting and Servicing)

RESPONSIBILITIES

• Share technical bulletins, latest software, common break and fix procedures and any other technical information that is considered important to stakeholders;
• Define training courses/tracks for all stakeholders;
• Train stakeholders in the use of the tools for managing the respective products;
• Articulate functionality and benefits of products to customers;
• Design and provide appropriate and effective technology solutions as requested;
• Interface with customers, other departments and vendors on technical issues, requests and queries;
• Support Field Service Engineers and Analysts in determining resolutions for technical issues locally and regionally;
• Perform on-site and in-house routine services including installation, maintenance and repair for a variety of supported systems;
• Work with various teams and stakeholders in execution of projects and system implementation
• Consult with customers in selling and/or supporting Technology Services
• Act as a trusted advisor and technical strategist for customer senior management
• Provide the highest level of technical and analytical support for large, complex opportunities
• Participate in developing account strategies
• Assume the leadership role in analyzing and documenting customer requirements through the Company’s methodology and tools
• Develop solutions to meet the customers business and technical requirements
• Apply technical knowledge and expertise to design appropriate solutions using products and services, as well as products from the Company’s marketing partners
• Provide technical support for high level sales presentations and customized demonstrations
• Understand customer requirements for support services; recommend and deliver billable services as appropriate
• Plan the implementation of complex solutions
• Assure the technical validity and interoperability of the solution and its direct relationship to the customers strategic business plans
• Develop skill required by new technologies and markets
• Develop implementation plan, working with products, customers and third party resources
• Obtain commitment to activities and schedule

• Proficient in building, configuring and testing computers
• Contributed to seamless delivery and accurate installation of company products.
• Delivered superior customer support by offering technical guidance and problem-solving solutions both on-site and remotely
• Managed the full process of computer purchasing by delivering, installing, setting up, and repairing devices for clients.
• Completed repairs either by the client or returned them to the office for further analysis.
• Implemented efficient network installations in establishments such as Olympus Theatres and Nicholls Bakery.
• Diagnosed issues with existing computer systems and identified solutions to resolve them.
• Conducted regular maintenance checks to diagnose any potential issues before they arise.
• Implemented security measures to protect against unauthorized access or viruses.
• Built custom PCs based on customers' specifications using various components from different manufacturers.

• Maintained warehouse organization to facilitate efficient stock retrieval for deliveries
• Monitored and enhanced productivity of warehouse staff
• Maintained precise inventory levels through regular monitoring and adjustments.
• Monitored warehouse operations for accuracy and efficiency.
• Supervised material handling operations for incoming trucks.
• Managed all bank deposits efficiently
• Identified process improvement opportunities within the warehouse environment.
• Directed receiving, warehousing, distribution and maintenance services.
• Maintained and updated inventory records accurately.