Rushell Gordon
Christ Church
Summary
I am an experienced, versatile, and results-oriented professional, with proven expertise in Hospitality, Customer Service and Sales. I am a collaborative individual who successfully leads others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture.
Overview
12
12
years of professional experience
Work History
Waitress
O2 Beach Club and Spa
Barbados
03.2023 - Current
- Waitress responsible for guest relations and service. Provided first class service to customers in a casual setting.
Waitress
Marriott’s Colony Club
11.2022 - 03.2023
- Server responsible for processing orders and establishing guest relationships.
Sales Representative
Bluestone Inc
03.2022 - 10.2022
- Responsible for cashing sales, preparing invoices and bank deposits.
Sales Representative
Ibex Global
10.2019 - 01.2020
- Sales representative focused on customer service and turning calls into opportunities.
Customer Service Representative
Alorica
01.2019 - 04.2019
- Solved customer’s technical issues, solved queries and upsold product and services.
Front Desk Agent
King’s Crowne Spa
11.2015 - 02.2016
- Provided information about services, made reservations, collected payments, and handled complains.
Bartender and Waitress
Pablo's Restaurant and Bar
02.2014 - 04.2015
- Developed critical thinking and time management skills.
First Responder
Utech EMT Training Unit
11.2012 - 01.2014
- Part-time Emergency Medical Responders Instructor.
Education
Certificate - Human Resource Management
Alison
10.2024
Bsc. - Hospitality and Tourism Management
University of the West Indies
10.2024
Dip. - Emergency Medicine
HECOIN
01.2014
CXC - Mathematics
Old Harbour High School
01.2011
CAPE - Communication Studies
Old Harbour High School
01.2011
CAPE - Caribbean Studies
Old Harbour High School
01.2011
CAPE - Environmental Science
Old Harbour High School
01.2011
CAPE - Sociology
Old Harbour High School
01.2011
CXC - Chemistry
Edwin Allen High School
06.2009
CXC - Social Studies
Edwin Allen High School
06.2009
CXC - English Language And Literature
Edwin Allen High
06.2009
CXC - Integrated Science
Edwin Allen High School
06.2009
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality service expertise
- Menu Recommendations
- Beverage Preparation
- Guest Relations Management
- Bar terminology
- Reservation Management
References
- Derrick Green, Restaurant Manager, Colony Club, 246-243-7411
- Shantelle Burgess, Supervisor, Ocean Hotels, 246-840-8657
- Sameer Arkarri, Manager, Bluestone Inc., 246-233-9454
Hobbies and Interests
- Netball
- Reading
- Developing new dancing skills
- Listening to music and compiling playlists
Personal Information
Gender: Female
Timeline
Waitress
O2 Beach Club and Spa
03.2023 - Current
Waitress
Marriott’s Colony Club
11.2022 - 03.2023
Sales Representative
Bluestone Inc
03.2022 - 10.2022
Sales Representative
Ibex Global
10.2019 - 01.2020
Customer Service Representative
Alorica
01.2019 - 04.2019
Front Desk Agent
King’s Crowne Spa
11.2015 - 02.2016
Bartender and Waitress
Pablo's Restaurant and Bar
02.2014 - 04.2015
First Responder
Utech EMT Training Unit
11.2012 - 01.2014
Bsc. - Hospitality and Tourism Management
University of the West Indies
Dip. - Emergency Medicine
HECOIN
CAPE - Communication Studies
Old Harbour High School
CAPE - Caribbean Studies
Old Harbour High School
CAPE - Environmental Science
Old Harbour High School
CAPE - Sociology
Old Harbour High School
Certificate - Human Resource Management
Alison
CXC - Mathematics
Old Harbour High School
CXC - Chemistry
Edwin Allen High School
CXC - Social Studies
Edwin Allen High School
CXC - English Language And Literature
Edwin Allen High
CXC - Integrated Science
Edwin Allen High School