Roslyn O. Morris

• Developed and actualized customer service initiatives to decrease wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Resolved concerns with products or services to help with retention and drive sales.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Supervised the day to day operations of a staff compliment of eight persons across multiple locations

Liaised with relevant International Correspondent Banks to acquire/trade foreign currencies and to invest excess liquidity at the best rates, beneficial to the bank

Facilitated and conducted the cross-training experience for Customer Service Representatives

Efficiently maintained investments with International Correspondent Banks

Efficiently reconciled Call & Current accounts held with Correspondent Banks; investigating and resolving any differences where required

Administrator for the unit’s internal risk audit

Provided performance feedback, guidance and counseling; recommending training opportunities when required for reporting staff

Prepared operational, foreign and financial reports to Head Office

Performed the role of interim Operations Manager