Summary
Overview
Work History
Education
Skills
Training
Awards
COMMITTEES
Extra Curricula Activities
References
Timeline
Generic

ROSEMARY BELLE

PHINNEYS

Summary


Experienced administrative professional with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.


An energetic and well-organized professional having more than twenty five years of experience in administrative support services to various organizations. Capable of performing detail oriented work with frequent interruptions. Interested in creating beautiful spaces. Expertly plan and coordinate events and weddings. Act as primary point of contact for people who are attending events or providing services for the gathering.

Overview

32
32
years of professional experience

Work History

Admi Assistant -Student Enrolment and Ret. Unit

The University of the West Indies
08.2018 - Current
  • Organize and Implement Structured Outreach Visits locally and Regionally
  • Enhance Brand Awareness and Commitment
  • Organize Open Days, both virtually and face to face
  • Coordinate Guidance Counsellors Seminar and National Guidance Counsellors Showcase
  • Followed up with leads to explain application process and answered questions to increase interest.
  • Manage Mailboxes
  • Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Organize office events such as team-building activities, promoting a positive company culture and boosting employee morale.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Collaborate with internal and external stakeholders to develop variety of on-campus recruitment events.
  • Target school audiences of secondary school students, mature students and school guidance counselors through presentations and social media avenues.
  • Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Organize office events such as team-building activities, promoting a positive company culture and boosting employee morale.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Organise and manage line dancing activity to enhance Campus employee engagement and increase fitness among employees

Stenographer Clerk - HR Department –

The University of the West Indies
08.2016 - 01.2018
  • Setting up meetings
  • Coordinating Principal’s Award for Excellence
  • Preparing Contracts
  • Organizing Orientation for new staff
  • Preparing minutes of meetings and assisting with follow up items
  • Preparing Leave of Absence correspondence
  • Coordinating seminars
  • Filing Correspondence


Secretary to Senior Assistant Registrar

The University of the West Indies
01.2007 - 01.2016
  • Entering data from applications and making offers to potential students
  • Corresponding with students regarding leave of absence
  • Preparing Student Matters for forwarding to Academic Board
  • Maintaining and ordering inventory
  • Recording minutes of staff meetings
  • Setting up meetings
  • Handling, logging and distributing all incoming mail
  • Scheduling courier services


Administrative Assistant

Caribbean Broadcasting Union
01.2005 - 01.2007
  • Organizing workshops, seminars and training programmes
  • Preparing agendas and writing up minutes
  • Spreadsheet creation and management
  • Organizing business travel, itineraries, and accommodation for staff
  • Monitoring inventory, office stock and ordering supplies as necessary
  • Updating, processing and filing documents


Office Manager

Underwriters Reinsurance Company Ltd
01.2001 - 01.2004
  • Managing offsite storage facility
  • Supervising junior staff
  • Working with staff to create objectives
  • Carrying out backup data duties
  • Preparing board books for board meetings
  • Making travel arrangements
  • Photocopying and scanning documents
  • Logging staff absences and holidays
  • Managing staff appointments
  • Meeting managers and highlighting any office issues to them
  • Streamlining office procedures to make them more efficient
  • Sorting, prioritizing and distributing incoming mail

Receptionist

European International Reinsurance
01.1999 - 01.2001
  • Greeting and assisting visitors to the office in a courteous manner
  • Filing reports and information in the correct places
  • Typing correspondence and then distributing information
  • Processing outgoing mail
  • Typing memos and correspondence
  • Filing and retrieving documents
  • Answering phone calls and forwarding callers to appropriate staff members
  • Scheduling appointments and meetings

Data Entry Clerk

Caribbean Data Services Ltd
01.1993 - 01.1999
  • Entering information from American Airlines tickets into the computer

Education

Supervisory Management -

The University of the West Indies, Open Campus
01.2016

Event Planning - undefined

The University of the West Indies, Open Campus
01.2015

Records Management - undefined

The University of the West Indies
01.2015

B.Sc. Social Sciences (Hons) - undefined

The University of the West Indies
01.2013

Certified Professional Secretary Certificate - undefined

Barbados Association of Office Professionals
01.2005

Private Secretary’s Diploma - undefined

Barbados Community College
01.2002

Typewriting Advanced - undefined

Pitman Qualification
01.2001

Front Office Management - undefined

CAM Consultancy & Training Services Course
01.1998

Skills

  • Efficient typing proficiency
  • Collaborative interdepartmental work
  • Efficiently manage multiple administrative tasks
  • Familiarity with office procedures
  • Proficient in high-pressure environments
  • Adaptable to changing job demands
  • Self-directed work efficiency
  • Timely decision-making
  • Optimistic outlook
  • Team collaboration skills
  • Confidentiality management
  • Event coordination
  • Demonstrates initiative

Training

THE UNIVERSITY OF THE WEST INDIES

  • Training for Ushers
  • Information Security
  • Protocols of Event Planning
  • MS Access/ MS Word/ MS Excel
  • Minute Writing
  • Customer Service
  • Maintaining Quality Customer Service in a Covid and Post Covid Environment
  • Association of Caribbean Higher Education Association
  • Uncovering Factors of Retention


BARBADOS ASSOCIATION OF OFFICE PROFESSIONALS

  • Keys to Creating a Customer Focused Organization
  • Essential Strategies for Re-firing All Areas of Your Life

Awards

Pulse Points – Exceptional Customer Service; 2024,

Pulse Points – Exceptional Customer Service; 2022,

Private Secretary’s Diploma – Best PSD Result; 2002, 

Dale Carnegie Training - Highest Award for Achievement; 2000

COMMITTEES

  • The University of the West Indies - Health Week Committee
  • The University of the West Indies - Sexual Harassment Advisor
  • Messiah’s House Wesleyan Holiness Church – Decorating Committee
  • St. Catherine’s Sports and Social Club – Executive Committee
  • St. Catherine's Sports and Social Club - Fund Raising Committee

Extra Curricula Activities

Planning and Coordinating Events

Line Dancing 

Painting

References

  • Sharon, Griffith, Mrs., 246 232 0187, #92 Drax Hall, St. George
  • Carol, Jordan, Mrs., 246 417 4802, The University of the West Indies, Cave Hill Campus, St. Michael, Campus Registrar

Timeline

Admi Assistant -Student Enrolment and Ret. Unit

The University of the West Indies
08.2018 - Current

Stenographer Clerk - HR Department –

The University of the West Indies
08.2016 - 01.2018

Secretary to Senior Assistant Registrar

The University of the West Indies
01.2007 - 01.2016

Administrative Assistant

Caribbean Broadcasting Union
01.2005 - 01.2007

Office Manager

Underwriters Reinsurance Company Ltd
01.2001 - 01.2004

Receptionist

European International Reinsurance
01.1999 - 01.2001

Data Entry Clerk

Caribbean Data Services Ltd
01.1993 - 01.1999

Event Planning - undefined

The University of the West Indies, Open Campus

Records Management - undefined

The University of the West Indies

B.Sc. Social Sciences (Hons) - undefined

The University of the West Indies

Certified Professional Secretary Certificate - undefined

Barbados Association of Office Professionals

Private Secretary’s Diploma - undefined

Barbados Community College

Typewriting Advanced - undefined

Pitman Qualification

Front Office Management - undefined

CAM Consultancy & Training Services Course

Supervisory Management -

The University of the West Indies, Open Campus

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ROSEMARY BELLE