Rose-Marie Greenidge
Bridgetown,BB
Summary
I would like to express my interest in the Network Clerical Officer Staff Vacancy posting with Republic Bank (Barbados) Limited. When reviewing the job description, I was thrilled to discover how well my experience aligns with your needs and requirements.
I am a dedicated Customer Service Representative who have been employed with Republic Bank (Barbados) Limited for seventeen years.
I have an intimate understanding in branch Sales Activities, Auditing Office GL accounts on a daily basis, Printing Reports and providing General Administration duties. Additionally, I am a proven expert in decision-making skills and my previous/ current roles have strengthened my abilities in internal/ external Customer Service and Leadership.
I consider myself a team player with an upbeat attitude and proven skills in establishing rapport with clients. I am dedicated to prioritizing, motivating and maintaining customer satisfaction which would positively impact to the company’s success. My enthusiastic and result-oriented behavior shows a passion for building relationships, partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Republic Bank (Barbados) Limited
Bridgetown , BB
01.2020 - Current
- Answering incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remaining calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolving complex problems by working with other departments to provide solutions that meet customer needs.
- Performing administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalating problematic customer concerns while maintaining a calm and friendly demeanor.
- Answering customer inquiries and provided accurate information regarding products and services.
- Assisting customers with product selection, ordering, billing, returns, exchanges and technical support.
- Mentoring new employees on procedures and policies to maximize team performance.
- Providing excellent customer service to resolve customer complaints in a timely manner.
Customer Service Coordinator
Republic Banks (Barbados) Limited
Bridgetown , BB
04.2016 - 01.2020
- Developed relationships with customers
- Communicated regularly with other teams across the organization regarding any changes
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns
Acting Disbursement Clerk
Republic Bank (Barbados) Limited
Bridgetown
01.2017 - 12.2017
- Assisted with the disbursement of loans
Relief Junior ATM Custodian
Republic Bank (Barbados) Limited
Bridgetown
01.2018 - 12.2019
- Managed inventory levels of supplies necessary for operating ATMs including paper rolls and printer ink cartridges.
- Monitored customer feedback regarding ATM services and addressed any complaints in a professional manner.
- Verified accuracy of financial data entered into computer systems related to ATM transactions.
Reconciliation Clerk
Republic Bank (Barbados) Limited
Bridgetown , BB
01.2010 - 03.2016
- Reviewed financial records for accuracy and completeness.
- Analyzed discrepancies between bank statements and internal records.
- Maintained accurate records of all reconciliation activities.
- Assisted with audits as needed by providing requested documents or information to auditors.
- Generated monthly reconciliation reports for management review.
Help Desk Clerk
Republic Barbados (Barbados) Limited
Bridgetown
01.2010 - 12.2010
- Performed system maintenance tasks
- Configured user accounts according to company policies and procedures.
- Supported internal staff with password resets and account customization.
- Assisted internal staff with troubleshooting technical issues over the phone and via email.
- Provided support to end-users
Clerk
Republic Bank (Barbados) Limited
Bridgetown
08.2007 - 12.2009
- Developed organizational filing systems for confidential customer records and reports.
- Answered phones in a courteous manner while providing excellent customer service.
- Organized and maintained filing systems for confidential documents.
Education
Bachelor of Science - Accounting
University of West Indies
Cave Hill Campus St. Michael 10-2014
Hospitality Certificate
Barbados Community College Hospitality Institute
08-2004
Caribbean Examination Certificates -
The Lodge School Secondary
Society St. John 07-2003
Skills
Soft Skills
- Willingness to learn, as I find new tasks and knowledge interesting
- Working as a team player
- Flexible, able and willing to adapt to situations and environments
- Communicating effectively while conveying and receiving critical information to other members of staff
- Prioritizing Time Management
Hard Skills
- First Aid and Fire Warden certification
- Receiving the highest referrals as a non-sales employee
Hobbies
- Cooking
- Traveling
- Socializing
- Interior Designing
Timeline
Customer Service Representative
Republic Bank (Barbados) Limited
01.2020 - Current
Relief Junior ATM Custodian
Republic Bank (Barbados) Limited
01.2018 - 12.2019
Acting Disbursement Clerk
Republic Bank (Barbados) Limited
01.2017 - 12.2017
Customer Service Coordinator
Republic Banks (Barbados) Limited
04.2016 - 01.2020
Reconciliation Clerk
Republic Bank (Barbados) Limited
01.2010 - 03.2016
Help Desk Clerk
Republic Barbados (Barbados) Limited
01.2010 - 12.2010
Clerk
Republic Bank (Barbados) Limited
08.2007 - 12.2009
Bachelor of Science - Accounting
University of West Indies
Hospitality Certificate
Barbados Community College Hospitality Institute
Caribbean Examination Certificates -
The Lodge School Secondary
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