Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rose-Marie Forde

Kendal Hill, Road A, Christ Church

Summary

Dedicated tourism marketing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

BARBADOS TOURISM MAKETING INC.
01.2020 - Current

· Solely responsible for managing the Covid-19 Results Call Centre Email Box by requesting the results for persons who had tests completed and needed their results to allow them to get out of quarantine or permit them to travel.

· Team Leader – Managing the Covid-19 Results Call Centre Email Inbox. Directing members of the team, who joined the project, in assisting with the retrieval and release of Covid-19 Test Results.

· Led the execution of various event pop-ups to promote the Run Barbados 2022 Marathon, leading up to event scheduled for December 2022.

· Assisted in the execution of various Barbados Food & Rum event activities island wide.

· Participated in the set up and break down of events and pop-up activities.

· Conducted island wide site visits as required for various promotions and events.

· Participated in site visits and liaised with the various service providers with the provision of the necessary infrastructure for the successful set up of branding at the Soup Bowl, Bathsheba for the Barbados Surf Pro QS5000 and Live Like Zander Junior Pro

· Organized and coordinated the supply of items to be sold at the Barbados Surf Pro QS5000 and Live Like Zander Junior Pro

· Coordinated and championed the sales team at the Barbados Surf Pro QS5000 and Live Like Zander Junior Pro

· Assessed the outcome of the running show and gave provided relevant feedback

· Provided relevant performance feedback to colleague at the running show, to assist in further professional development and engagement and provided relevant feedback on improving our main sporting event, Run Barbados Marathon

· Coordinated and championed the sales team at the Sol Rally Barbados 2023, hosted by the Barbados Rally Club at Bushy Park Racing Circuit.

· Coordinated the ongoing branding project to have Brand BARBADOS branding installed at the Bushy Park Racing Circuit, through the Sports Department

· Coordination and purchase of promotional items for the Sports Department

FREELANCE HUMAN RESOURCES CONSULTANT

OUTSOURCE BARBADOS
07.2021 - Current

· Liaise with clients and necessary departmental team members.

· Ensuring accurate and proper record-keeping of client information in electronic format.

· Conduct HR Audit to determine legal and HR compliance of clients.

· Develop SOPs based on organizational needs.

· Any administrative duties necessary in the execution of the listed duties.

Recruitment and Selection

· Identify the best recruitment channels for clients.

· Prepare job advertisements, job descriptions and employee handbooks.

· Manage the hiring process including responding to correspondence from applicants, shortlisting, conducting reference checks and selecting the right candidates.

· Creating employment correspondence e.g., regret letter.

· Develop effective employee onboarding programs.

Labour Management

· Advise on disciplinary matters.

· Advise on lay-off and short time.

· Create documents necessary to maintain employee records e.g., attendance, vacation.

· Advise on and develop necessary compensation strategy.

TECHNICAL DESK SIDE SUPPORT OFFICER

RBC ROYAL BANK (BARBADOS) LTD
02.2016 - 12.2019
  • Testing of POS devices before rollout to merchants
  • Contacting of merchants to schedule site visits
  • Swapping out and testing of terminals at merchant locations
  • Training of merchants on use of new terminal
  • Management and control of inventory
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor of Science - HUMAN RESOURCES

THE UNIVERSTIY OF THE WEST INDIES
CAVE HILL, ST MICHAEL
10.2015

Skills

  • Complex Problem-Solving
  • Data Evaluation
  • Records Management Systems
  • Marketing
  • Database Organization
  • Customer Relations
  • Customer Service
  • Schedule Management
  • Data Management
  • Promotion Development
  • Marketing Support
  • Brand Messaging
  • Event Coordination
  • Partnership Building
  • PR Events
  • Team Member Development
  • Customer Needs Assessments
  • Customer Demographics

Accomplishments

  • Recognized by the International Fitness & Body Building Federation, receiving the IFBB SILVER AWARD, for outstanding support to the development of Fitness and healthy lifestyle in the Barbados and internationally. - June 3 2023
  • Championed the team at the TCS London Marathon Running Show held in London, promoting Barbados and the upcoming 40th Edition Run Barbados 2023 Marathon. April 16 - 25 2023
  • Recipient of the Humanitarian Award for my contribution to helping contain the spread of Covid-19 during the period March 2020 to March 2021 - April 28 2022
  • A member of the Barbadian Delegation that represented Barbados the Dubai EXPO2020 - December to January 2021
  • Assisted in the development and execution of the Run Barbados 2022 Marathon event activities as determined by the Sports, Marketing and Public Relations Teams.
  • One of the key players responsible for the branding of Hayden Paddon and Zane Malone's cars, at the Sol Rally Barbados 2023 contest.


Timeline

FREELANCE HUMAN RESOURCES CONSULTANT

OUTSOURCE BARBADOS
07.2021 - Current

ADMINISTRATIVE ASSISTANT

BARBADOS TOURISM MAKETING INC.
01.2020 - Current

TECHNICAL DESK SIDE SUPPORT OFFICER

RBC ROYAL BANK (BARBADOS) LTD
02.2016 - 12.2019

Bachelor of Science - HUMAN RESOURCES

THE UNIVERSTIY OF THE WEST INDIES
Rose-Marie Forde