Ronica Glasgow

• Role and responsibilities :
• Make and serve drinks
• Serve food to guests
• Interact with guests to ensure a well enjoyable stay
• Polish cutlery.
• Prepared hot coffee and tea according to customer requests.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.

Roles and Responsibilities:

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed strict recipes and drink measurements to minimize product used.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

• Roles and Responsibilities :
• Make calls to customers.
• Answer customer query .
• Dispatch service provider within the US to assist in roadside accidents and mishaps .
• Call insurance customer service eg Statefarm
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Responded to customer calls and emails to answer questions about products and services.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

• Correctly calculated inventory and ordered appropriate supplies.
• Reconciled cash and credit card transactions to maintain accurate records.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.