Ronette Daniel
Saint John
Summary
More than 17 years’ experience in customer service and effective problem solving. Enthusiastic, hardworking, honest individual always willing to learn new skills while being friendly, helpful and polite. Able to work both independently and as a team player in a busy work environment.
Overview
15
15
years of professional experience
Work History
Service Coordinator
Rotoplastics Barbados Limited
08.2020 - Current
- Manage a team of three technicians on a daily basis to ensure customer’s expectations are met
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Provided support to field technicians during service visits when necessary.
- Prepared monthly reports summarizing current service activities.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Responsible for all administrative duties within the department including estimates,invoices and accounts receivables.
- Responsible for achieving and exceeding the monthly sales target for the department
- Responsible for weekly audit checks of the inventory the technicians use
- Acts as a cashier in store, balances daily sales and writes up deposits for daily sales
- Coordinated service schedules and appointments with clients.
Administrative Officer
Hinds Transport Services
09.2015 - 07.2020
- Responsible for the receivables, payables, scheduling pick up and collection of containers, customer queries and new business for our affiliate Container Rental Business
- Assisting with weekly payroll for 30 employees
- Responsible for Accounts Payable and Accounts Receivables and the reconciliation of Statements
- Enter purchase orders on a daily basis
- Perform the duties of the Office Manager when the Office manager is on holiday, including processing the weekly and monthly payroll, managing the office and other human resource business
- Coordinating jobs and following up with customers
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Processed invoices and payments using accounting software programs such as QuickBooks and Sage
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
RBC Royal Bank Barbados Limited
02.2010 - 05.2014
- Responsible for processing deposit for large companies and payroll disbursements on a daily basis
- Reconciled foreign cash and local cash on a daily basis
- Act as a custodian for cash for the entire branch
- Ensured that all Anti-money laundering and kyc procedures were followed in all transactions
Education
Bsc. - Banking and Finance
University of the West Indies CaveHill Campus
Skills
- Supervision
- Team efficiency
- Process improvement
- Inventory tracking
- Sales tracking
- Training
- Troubleshooting
- Accounting
References
- Ms. Jackie Wilson, Office Manager, Rotoplastics Barbados Limited, Wildey, St. Michael, 2308807
- Ms. Marilyn Carrington, Past Manager, South District, St. George, 2617893
Otherachievements
Attendant for the Parish of St. John, 2015
Chairperson for the Parish of St. John, 2018
Timeline
Service Coordinator
Rotoplastics Barbados Limited
08.2020 - Current
Administrative Officer
Hinds Transport Services
09.2015 - 07.2020
Customer Service Representative
RBC Royal Bank Barbados Limited
02.2010 - 05.2014
Bsc. - Banking and Finance
University of the West Indies CaveHill Campus