ROCHELE BECKLES
Archers Road,St. Lucy
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Cargo Assistant / Customer Service Representative
West Tech Shipping Inc.
Roebuck Street, Bridgetown, St. Michael
02.2022 - Current
- Provide excellent customer service by answering emails, in store and contact center queries, following up with delinquent customers as needed
- Manage shipments by vetting customer invoices for both air and sea shipments and setting up customs clearance appointments for both points of entry
- Ensure all packages are accounted for and resolve any discrepancies
- Deputize for management when necessary, including oversight of general office and management of the daily cash process by performing end of day revenue check/count and distributing petty cash
- Cashing out customers as needed
Customer Service Representative, Warehouse Clerk
Source & Supply Limited (trading as Cargo BGI)
Haggatt Hall, St. Michael
09.2020 - 10.2021
- Prepared packages for customer collection
- Answered incoming calls and emails, providing frontline customer service to resolve customer issues while maintaining calm in stressful circumstances
- Prepare and submit invoices for customer payment.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
KM2 Solutions
St. Michael, St. Michael
03.2018 - 09.2019
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Worked with customers to facilitate payments and set up payment arrangements, ensuring that the database was updated
Customer Service Representative
KM2 Solutions
St. Michael, St. Michael
11.2017 - 12.2017
- Assisted online customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Worked with customers to facilitate payments and set up payment arrangements, ensuring that the database was updated
Store Assistant
Savings Plus Supermarket
Rock Dundo, St. Michael
12.2015 - 08.2017
- Processed customer payments using cash register and credit card machines.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
- Received deliveries from vendors and ensured proper storage in designated areas.
Education
Tourism And Travel Management
BIMAP
St. Michael03-2020
Skills
- Documentation Review
- Payment Processing
- Data Entry
- Inbound and Outbound Calling
- Complaint resolution
- Call Management
- Problem Resolution
- Customer Relations
- Multi-Task Management
- Computer Proficiency
- Complaint Handling
- Tourism Management
- Interpersonal Skills
- Professionalism
Phone Numbers
(246) 571-7687, (246) 827-3910
Awards
- CXC CSEC General Proficiency: English A
- CXC CSEC General Proficiency: English B
- CXC CSEC General Proficiency: Mathematics
- CXC CSEC General Proficiency: Geography
- CXC CSEC General Proficiency: Chemistry
- CXC CSEC General Proficiency: Principles of Accounts
- CXC CSEC General Proficiency: Principles of Business
- CXC CSEC General Proficiency: Social Studies
References
References available upon request.
Timeline
Cargo Assistant / Customer Service Representative
West Tech Shipping Inc.
02.2022 - Current
Customer Service Representative, Warehouse Clerk
Source & Supply Limited (trading as Cargo BGI)
09.2020 - 10.2021
Customer Service Representative
KM2 Solutions
03.2018 - 09.2019
Customer Service Representative
KM2 Solutions
11.2017 - 12.2017
Store Assistant
Savings Plus Supermarket
12.2015 - 08.2017
Tourism And Travel Management
BIMAP
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