Roberta Simms
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
8
8
years of professional experience
Work History
Monitoring Personnel
JE Security System
08.2022 - Current
- Answered client queries regarding their security system and other services offered by the company.
- Scheduled technical visits for customers and the company.
- Updated client accounts as required .
- Maintained a high level of accuracy and confidentiality when dealing with clients accounts.
- Acted as a liaison between the clients and their various representatives and the different departments of the company to ensure productivity and customer services benchmarks were met.
- Using various preparatory computer based systems and programs.
Entrepreneur
Self Employed
01.2021 - 08.2022
- Making and selling crafts
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Mapped income generating strategies to grow revenue.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Nail Technician
Self Employed
01.2020 - 01.2021
- Provide high-quality manicures and pedicures.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Communicated effectively with management concerning important customer issues.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Followed proper safety and sanitation guidelines while performing nail services.
Nanny
Venice Evans
01.2016 - 01.2017
- Doing the children's laundry and changing their bedding. ・Planning and cooking healthy meals for the children. ・cleaning and organizing clothes and toys.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Established and maintained safe play environment for children.
- Promoted language development skills through reading and storytelling.
Education
Allentown High school
Everything Nails inc.
Caribbean Examination Council
Certificate - Nursing Auxiliary
Allied Health Institut
White Hall Main Road, St Micheal07.2023
Skills
- English Speaking
- Communication Skills
- Dedicated team player
- Public Speaking
- Sales
- Basic Life Support (CPR and AED)
- Critical Thinking
- Scheduling
Languages
English
English
Residency
CSME Resident of Barbados
Personal Information
- Date of Birth: 12/16/00
- Nationality: Jamaican
Awards
Principal's Award Barbicide Certificate Nail Technician Certificate
References
Fabian Blackman
Human Resource Associate
Profiles Caribbean
(246)268-4986
Randy Gooden
Physical Education Teacher
St. George Secondary School
(246) 230-5236
Timeline
Monitoring Personnel
JE Security System
08.2022 - Current
Entrepreneur
Self Employed
01.2021 - 08.2022
Nail Technician
Self Employed
01.2020 - 01.2021
Nanny
Venice Evans
01.2016 - 01.2017
Allentown High school
Everything Nails inc.
Caribbean Examination Council
Certificate - Nursing Auxiliary
Allied Health Institut
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