Richad Forde
Bridgetown
Summary
Dynamic hospitality professional with a proven track record at Sandals Barbados, excelling in customer service and multitasking. Recognized for enhancing guest experiences through proactive problem-solving and effective communication. A reliable team player, adept at training staff and managing operations, ensuring high standards of cleanliness and service excellence.
Overview
8
8
years of professional experience
Work History
Bartender
Sandals Barbados
Dover, Christ Church
12.2024 - Current
- Prepared and served a variety of beverages, ensuring high quality and presentation standards.
- Managed bar inventory, tracking supplies to minimize waste and optimize ordering processes.
- Provided exceptional customer service, enhancing guest experiences through personalized interactions.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Jr.Concierge
Sandals Barbados
Dover, Christ Church
04.2018 - Current
- Provided exceptional guest service, addressing inquiries and resolving issues promptly.
- Assisted with check-ins and check-outs, ensuring seamless guest experiences.
- Maintained knowledge of local attractions and activities to recommend tailored options.
- Developed positive relationships with guests, fostering loyalty and repeat visits.
- Adapted quickly to changing situations, demonstrating flexibility in fast-paced environment.
- Trained new Concierge team members, fostering a culture of exceptional customer service.
- Managed inventory of concierge supplies, ensuring availability and proper presentation at all times.
- Enhanced guest experience by anticipating and addressing their needs proactively.
- Handled guest inquiries in a timely manner through email, phone calls, or face-to-face interactions, providing accurate information consistently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Education
High School Diploma -
Coleridge And Parry Secondary School
Ashton Hall, St. Peter06.2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Cleanliness and hygiene
- Customer service expertise
- Handling difficult customers
- Hospitality service expertise
- Professional appearance
- Service-oriented mindset
Timeline
Bartender
Sandals Barbados
12.2024 - Current
Jr.Concierge
Sandals Barbados
04.2018 - Current
High School Diploma -
Coleridge And Parry Secondary School