Hi, I’m
REGINA MORRIS
Summary
A Highly organised and dedicated professional with a proven track record in building strong client relationships and ensuring satisfaction in addressing client concerns. Possessing excellent customer service and interpersonal skills to also complement the ability to prioritise tasks and multitask effectively, in office and business administration. Committed to fostering a positive client experience while driving results that align with organisational goals. A proactive approach to problem-solving enhances the ability to navigate challenges and deliver exceptional service to meet and exceed expectations.
Overview
9
years of professional experience
1
Certification
Work History
INSURANCE CORPORATION OF BARBADOS- ICBL
CREDIT & COLLECTIONS ASSOCIATE
07.2024 - 12.2024
Job overview
- Delivered outstanding customer service to enhance client satisfaction for both internal and external clients.
- Managed preparation of statements and payment processing for various insurance policies.
- Supported renewal procedures for diverse policies such as vehicle, boat, property, and business.
- Processed payments and issued corresponding receipts.
- Allocated monthly receipts for reconciliation from various financial entities.
- Engaged with clients through multiple communication channels to resolve delinquent accounts.
- Resolved customer inquiries about account issues, ensuring timely solutions.
- Finalised daily cash reports and processed financial deposits.
H & B HARDWARE & LUMBER INC.
CASHIER/ CUSTOMER SERVICE REPRESENTATIVE
04.2021 - 06.2024
Job overview
- Welcomed and assisted each customer, and processed their credit card, cash and cheque purchases.
- Collaborated with internal customers/vendors to ensure availability of stock, price changes and ongoing promotions.
- Addressed customer queries and concerns in person, telephone and email, resolving any issues regarding delivery, quotations and product availability.
- Boosted sales revenue through various marketing avenues via word of mouth and social media.
- Processed online orders and invoices via company website.
- Monitored credit card usage patterns to uncover potential fraud.
- Introduced and enrolled customers into company’s Rewards Program.
- Maintained cash float and reconciled monetary end of day balances.
SPECIAL OLYMPICS BARBADOS
CLERK TYPIST/ADMINISTRATIVE ASSISTANT
08.2016 - 12.2018
Job overview
- Prepared, typed and proofread correspondence to clients, parents and sponsors.
- Revised documents to improve information accuracy, diction and formatting.
- Managed scheduling for appointments, interviews, and meetings.
- Answered, screened and forwarded incoming calls.
- Welcomed guests upon arrival and addressed their inquiries.
- Performed general clerical tasks including photocopying, faxing, and email correspondence.
- Processed incoming mail and packages, ensuring accurate sorting.
- Maintained confidential medical records of persons with special needs and their immediate family.
- Assisted with payment and invoice processing / Resolved any discrepancies in cash payments.
- Maintained cleanliness of office area, equipment and stock taking of inventory supply.
- Assisted in coordinating events such as in-house showcase, sports, tours and yearly graduation.
- Offered comprehensive support for various administrative tasks.
CARIBBEAN AIRCRAFT HANDLING
CUSTOMER SERVICE AGENT
04.2016 - 07.2016
Job overview
- Delivered outstanding check-in service to travelers for flights and onward journeys.
- Resolved customer issues and ensured satisfaction.
- Facilitated VIP escort for priority clients and individuals with special needs.
- Regularly outperformed monthly sales objectives through effective ancillary sales.
- Completed and documented shift reports on a daily basis.
- Addressed urgent matters related to seating arrangements, meal services, and crew assignments.
- Oversaw baggage handling operations while ensuring compliance with airline security protocols.
- Managed gate operations to achieve on-time performance targets.
- Arranged hotel accommodation/ transportation for unfortunate disruptions or cancellation of flights.
- Collaborated with other airlines, immigration and security personnel to resolve travel and documentation challenges.
Education
SAMUEL JACKMAN PRESCOD INSTITUTE OF TECHNOLOGY
from Business Studies
University Overview
- Business Calculations - Pass with Distinction
- Business English - Pass
- Microsoft Word Processing Techniques - First Class Pass
PARKINSON MEMORIAL SECONDARY
CSEC – General Proficiency Grade
01.2002
University Overview
- English A - Grade: 1
- Principles of Business - Grade: - 2
- Social Studies - Grade: - 2
- Food and Nutrition - Grade: - 2
- Integrated Science - Grade: - 3
Skills
- Customer Service Focused
- Strong Attention to Detail
- Team Collaboration
- Highly Organised
- Effective Communication
- Office Administration
- Microsoft Office Suite
- Conflict Resolution
- Fast Paced Environment
- Payment Processing
Certification
- Customer Service Excellence -Virgin Atlantic Airways
- Top Seller in Ancillary Sales
- Sensitivity Training for Persons with Disabilities/Special Needs
References
Asha Small
Airport and Ground Operations Supervisor
JetBlue Airways Corporation
Email: asha_g1@hotmail.com
Tel: 233-7519, 233-7604
Vernetta Browne
Office Administrator
Special Olympics Barbados
Tel: 241-3415
Timeline
CREDIT & COLLECTIONS ASSOCIATE
INSURANCE CORPORATION OF BARBADOS- ICBL
07.2024 - 12.2024
CASHIER/ CUSTOMER SERVICE REPRESENTATIVE
H & B HARDWARE & LUMBER INC.
04.2021 - 06.2024
CLERK TYPIST/ADMINISTRATIVE ASSISTANT
SPECIAL OLYMPICS BARBADOS
08.2016 - 12.2018
CUSTOMER SERVICE AGENT
CARIBBEAN AIRCRAFT HANDLING
04.2016 - 07.2016
SAMUEL JACKMAN PRESCOD INSTITUTE OF TECHNOLOGY
from Business Studies
PARKINSON MEMORIAL SECONDARY
CSEC – General Proficiency Grade
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