Rashida Sealy
Summary
Detail-oriented and highly motivated professional with a passion for delivering exceptional service and creating positive experiences for customers. Adept at managing customer inquiries, resolving issues efficiently, and ensuring satisfaction through effective communication. A collaborative team player with strong verbal and written communication skills, able to build rapport with customers and colleagues alike. Known for being resourceful, proactive, and adaptable in fast-paced environments, with a keen eye for detail and a dedication to continuous improvement. Consistently committed to fostering a positive, productive work environment while meeting and exceeding service goals.
Overview
17
17
years of professional experience
Work History
Security Officer
GAIA.Inc
Terminal 1 Grantley Adams International Airport
01.2013 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
- Protected sensitive information from unauthorized disclosure through careful handling of classified materials and adherence to confidentiality policies.
- Answered incoming phone calls ,took messages when necessary and directed calls the the appropriate personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct extensions.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
Inventory Assistant
Super Centre Ltd
Holetown St.James
08.2008 - 12.2012
- Partnered with sales teams to guarantee adequate stock levels during peak selling seasons or promotional events.
- Developed strong relationships with suppliers, fostering open communication channels for swift resolution of any supply chain issues.
- Reduced stock discrepancies with thorough auditing and regular cycle counts.
- Assisted in maintaining optimal inventory levels for key products, minimizing stockouts and overstock situations.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Education
The Hospitality Institute
Marine Gardens, Christ Church12.2016
Advanced Management Services
Bridgetown ,Barbados2007
The Alexandra School
Queen Street,St.Peter2004
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- MS Office
- Report Writing
Timeline
Security Officer
GAIA.Inc
01.2013 - Current
Inventory Assistant
Super Centre Ltd
08.2008 - 12.2012
The Hospitality Institute
Advanced Management Services
The Alexandra School