Raphael King
Cybersecurity Professional
Bridgetown
Summary
As a dedicated IT professional with over 10+ years of customer service experience and a recent graduate of a comprehensive cyber security analyst program, I am eager to apply my newly acquired skills in monitoring systems, vulnerability analysis, and incident response. With a strong foundation in cyber security frameworks and standards, basic knowledge and experience in the blockchain space, notably Ethereum, and a commitment to effective communication and collaboration, I am confident in my ability to contribute as a valuable team member in an entry-level cyber security role. My passion for technology and dedication to ensuring the security of sensitive data make me a highly motivated candidate, ready to make a positive impact on any organization.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Cyber Security Analyst Student
Cyber Nations
01.2023 - 05.2023
- Developed a strong understanding of cyber security frameworks and standards, including NIST, CIS, and ISO 27001.
- Gained hands-on experience in conducting risk and impact assessments for cyber security systems and breaches, enhancing the ability to identify and mitigate potential threats
- Acquired skills in utilizing cyber security tools and reporting processes, such as SIEM, IDS/IPS, and endpoint protection, to monitor, detect, and respond to security incidents
- Learned to execute end-to-end cyber security strategies and incident response plans, ensuring thorough preparation and effective response to cyber threats
- Demonstrated the ability to uphold professional standards of confidentiality and comportment across all workplace tasks, ensuring data protection and compliance
- Researched various emerging attacks, threats and risks related to computer security to produce internal proactive security awareness reports.
Community Moderator & Support
Blockchain/Web3
08.2020 - Current
- Continuously research and educate myself on all things blockchain and NFT related, predominately the Ethereum network, resulting in heightened security awareness and improved community engagement
- Help build, grow, and engage with various communities within the cryptocurrency and Web3 ecosystems, fostering collaborative relationships and cross-brand/product collaborations
- Educate new individuals daily on the basics of cryptocurrency and NFTs (Non-Fungible Tokens), contributing to a safer and more informed community
- Provide updated security information for community members, enabling them to stay current on potential fraud or scams and maintain secure digital environments.
- Used communication, negotiation, and problem-solving skills to settle any disputes.
Sales & Marketing Coordinator
TSL Ltd
Bridgetown, Barbados
08.2018 - 08.2020
- Processed all sales transaction documentation for new and existing clients, obtained signatures for financial documents and internal and external invoices, ensuring data security and compliance with company protocols
- Monitored and maintained customer software and license renewals, reducing the risk to vulnerabilities and improving their overall security posture
- Prepared and submitted relevant RFP requirements to third-party suppliers and vendors, maintaining a secure and compliant supply chain
- Delivered software and project support to infield technicians, in ICT environments.
- Assisted the accounting department with Account Receivables, ensuring confidentiality and data protection.
- Worked with fellow sales team members to achieve group targets.
Technical Support Specialist
Ozone Wireless
, Barbados
04.2017 - 06.2018
- Provided onsite and online technical support to retail and business customers, addressing security concerns and maintaining a high level of customer satisfaction
- Created test cases and troubleshooting guides for SaaS applications used in customer service and retail departments, enhancing security and reducing potential risks
- Provided employee onboarding and training sessions, emphasizing on industry policies and security best practices.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented and updated case notes for each customer and work order.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Maintained compliance with established and updated policies and procedures with minimal supervision.
Education
Certificate - Cybersecuirty
George Brown College
Canada05.2023
B.A. - Information Technology
Westwood College Online Campus
06.2013
Diploma - Computer Studies
Advanced Management Services
05.2008
Skills
- Cyber Security Fundamentals
- Vulnerability Assessment and Management
- Incident Response and Management
- Security Policies and Compliance
- Access Control and Identity Management
- Microsoft Office
- Reporting and Documentation
- Telecommunications Systems
- Conflict Resolution
- People Skills
- Customer Service
- Teamwork and Collaboration
References
JAKE CORBIN Director, Sales & Marketing TSL Barbados Ltd. M:(246) 234-1606 E: jake.corbin@thetslgroup.com
NATASHA NURSE Senior Event Manager Marcus Evans Inc M:(246) 232-0211 E: natashan@marcusevans.bb
TAKAIDZA CHAFOTA Regional HR Director Unicomer Inc. M:(246) 826.3330 E: tchafota@gmail.com
THEO GRAHAM Former Retail Supervisor Ozone Wireless M:(246) 831-0465
Certification
- Diploma in Cyber Security, George Brown College - 2023
- Introduction to Cybersecurity, CISCO - 2023
- Networking Basics, CISCO - 2023
- Networking Devices & Initial Configuration, CISCO - 2023
Timeline
Cyber Security Analyst Student
Cyber Nations
01.2023 - 05.2023
Community Moderator & Support
Blockchain/Web3
08.2020 - Current
Sales & Marketing Coordinator
TSL Ltd
08.2018 - 08.2020
Technical Support Specialist
Ozone Wireless
04.2017 - 06.2018
Certificate - Cybersecuirty
George Brown College
B.A. - Information Technology
Westwood College Online Campus
Diploma - Computer Studies
Advanced Management Services
Similar Profiles
TRINA D. SHAFFERTRINA D. SHAFFER
Training Technician at 1st Cyber Battalion, Cyber Protection BrigadeTraining Technician at 1st Cyber Battalion, Cyber Protection Brigade
PRIYASHA SINGHPRIYASHA SINGH
Cybersecurity Student at Cyber Security And Cyber DefenceCybersecurity Student at Cyber Security And Cyber Defence
PETER BERNHARDTPETER BERNHARDT
Senior Cyber Threat Intelligence Analyst at 1st Cyber Battalion, Cyber Protection BrigadeSenior Cyber Threat Intelligence Analyst at 1st Cyber Battalion, Cyber Protection Brigade