Raphael King
Cybersecurity Professional
Bridgetown
Summary
As a dedicated IT professional with over 10+ years of customer service experience and a recent graduate of a comprehensive cyber security analyst program, I am eager to apply my newly acquired skills in monitoring systems, vulnerability analysis, and incident response. With a strong foundation in cyber security frameworks and standards, basic knowledge and experience in the blockchain space, notably Ethereum, and a commitment to effective communication and collaboration, I am confident in my ability to contribute as a valuable team member in an entry-level cyber security role. My passion for technology and dedication to ensuring the security of sensitive data make me a highly motivated candidate, ready to make a positive impact on any organization.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Cyber Security Analyst Student
Cyber Nations
01.2023 - 05.2023
- Developed a strong understanding of cyber security frameworks and standards, including NIST, CIS, and ISO 27001.
- Gained hands-on experience in conducting risk and impact assessments for cyber security systems and breaches, enhancing the ability to identify and mitigate potential threats
- Acquired skills in utilizing cyber security tools and reporting processes, such as SIEM, IDS/IPS, and endpoint protection, to monitor, detect, and respond to security incidents
- Learned to execute end-to-end cyber security strategies and incident response plans, ensuring thorough preparation and effective response to cyber threats
- Demonstrated the ability to uphold professional standards of confidentiality and comportment across all workplace tasks, ensuring data protection and compliance
- Researched various emerging attacks, threats and risks related to computer security to produce internal proactive security awareness reports.
Community Moderator & Support
Blockchain/Web3
08.2020 - Current
- Continuously research and educate myself on all things blockchain and NFT related, predominately the Ethereum network, resulting in heightened security awareness and improved community engagement
- Help build, grow, and engage with various communities within the cryptocurrency and Web3 ecosystems, fostering collaborative relationships and cross-brand/product collaborations
- Educate new individuals daily on the basics of cryptocurrency and NFTs (Non-Fungible Tokens), contributing to a safer and more informed community
- Provide updated security information for community members, enabling them to stay current on potential fraud or scams and maintain secure digital environments.
- Used communication, negotiation, and problem-solving skills to settle any disputes.
Sales & Marketing Coordinator
TSL Ltd
Bridgetown, Barbados
08.2018 - 08.2020
- Processed all sales transaction documentation for new and existing clients, obtained signatures for financial documents and internal and external invoices, ensuring data security and compliance with company protocols
- Monitored and maintained customer software and license renewals, reducing the risk to vulnerabilities and improving their overall security posture
- Prepared and submitted relevant RFP requirements to third-party suppliers and vendors, maintaining a secure and compliant supply chain
- Delivered software and project support to infield technicians, in ICT environments.
- Assisted the accounting department with Account Receivables, ensuring confidentiality and data protection.
- Worked with fellow sales team members to achieve group targets.
Technical Support Specialist
Ozone Wireless
, Barbados
04.2017 - 06.2018
- Provided onsite and online technical support to retail and business customers, addressing security concerns and maintaining a high level of customer satisfaction
- Created test cases and troubleshooting guides for SaaS applications used in customer service and retail departments, enhancing security and reducing potential risks
- Provided employee onboarding and training sessions, emphasizing on industry policies and security best practices.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented and updated case notes for each customer and work order.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Maintained compliance with established and updated policies and procedures with minimal supervision.
Education
Certificate - Cybersecuirty
George Brown College
Canada05.2023
B.A. - Information Technology
Westwood College Online Campus
06.2013
Diploma - Computer Studies
Advanced Management Services
05.2008
Skills
- Cyber Security Fundamentals
- Vulnerability Assessment and Management
- Incident Response and Management
- Security Policies and Compliance
- Access Control and Identity Management
- Microsoft Office
- Reporting and Documentation
- Telecommunications Systems
- Conflict Resolution
- People Skills
- Customer Service
- Teamwork and Collaboration
Certification
- Diploma in Cyber Security, George Brown College - 2023
- Introduction to Cybersecurity, CISCO - 2023
- Networking Basics, CISCO - 2023
- Networking Devices & Initial Configuration, CISCO - 2023
Timeline
Cyber Security Analyst Student
Cyber Nations
01.2023 - 05.2023
Community Moderator & Support
Blockchain/Web3
08.2020 - Current
Sales & Marketing Coordinator
TSL Ltd
08.2018 - 08.2020
Technical Support Specialist
Ozone Wireless
04.2017 - 06.2018
Certificate - Cybersecuirty
George Brown College
B.A. - Information Technology
Westwood College Online Campus
Diploma - Computer Studies
Advanced Management Services