Ramon C Parris
Philip
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Lab Assistant Intern
Portvale Factory
01.2024 - 11.2024
- Increased lab safety by adhering to strict protocols and guidelines during experiments.
- Assisted in data analysis with the use of specialized software, promoting informed decisionmaking.
- Cultivated strong attention to detail through precise measurements and calculations during experimental procedures.
- Contributed to accurate results by preparing samples and reagents for various tests.
Customer Service Representative
Sixt Rental Car
12.2019 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Agent
Drive-A-Matic
07.2016 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Sales Assistant /Merchandiser
Bryden Stokes Ltd
12.2012 - 07.2015
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Warehouse Assistant
Bentley Construction
08.2012 - 12.2012
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
Event Planner
Ministry Of Culture Youth and Sports
07.2011 - 09.2011
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
Education
Diploma - Electrical Installation
Samuel Jackman Prescod
2011
The St Leonard’s Boy’s Secondary School
2010
Skills
- SKILLS:
- Punctual
- Helpful And Professional
- MS Office Skills
- Trustworthy
- Ouickbooks Skills
- Ability to work under pressure
- Customer oriented with good interpersonal management skills
- Multitasker
- Ability to deal with sensitive information and maintain confidentiality
- Customer Engagement
- Shipment Receiving
- Customer Understanding
Additional Information
- INTERESTS: Computer Maintenance Football Motor Vehicles
Contact
(246)-851-7100
Timeline
Lab Assistant Intern
Portvale Factory
01.2024 - 11.2024
Customer Service Representative
Sixt Rental Car
12.2019 - 09.2023
Customer Service Agent
Drive-A-Matic
07.2016 - 12.2019
Sales Assistant /Merchandiser
Bryden Stokes Ltd
12.2012 - 07.2015
Warehouse Assistant
Bentley Construction
08.2012 - 12.2012
Event Planner
Ministry Of Culture Youth and Sports
07.2011 - 09.2011
The St Leonard’s Boy’s Secondary School
Diploma - Electrical Installation
Samuel Jackman Prescod
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