Ramona Phillips
Straker Rd Black Rock, St. Michael. Barbados
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Junior Operations Manager
BEACHVIEW HOTEL
03.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Established strong relationships with local vendors ensuring consistent delivery of quality products at competitive prices.
- Optimized inventory management for hotel supplies, reducing waste and lowering overall costs.
- Maintained high standards of cleanliness throughout the property by overseeing housekeeping operations and conducting regular inspections.
- Streamlined communication between departments by implementing effective protocols that resulted in smoother daily operations.
- Coordinated with vendors to ensure timely completion of repairs and property improvements.
- Enhanced team productivity by creating schedules, delegating tasks, and monitoring performance.
Assistant Restaurant Manager/ Duty Manager
O2 BEACH CLUB AND SPA
01.2022 - 05.2023
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards
- Managed hotel in absence of the General Manager
- Monitored restaurant operations and adjusted schedules to meet peak customer demand
- Performed daily administrative tasks, such as ordering supplies and processing invoices
- Coordinated on site events for guests and staff
- Assisted host and wait staff during exceptionally busy times
- Managed staff schedules and maintained adequate coverage for all shifts
- Identified team weak points and implemented corrective actions to resolve concerns
- Immediately resolved issues with guests by employing careful listening and communication skills
- Motivated staff to perform at peak efficiency and quality
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Conducted regular training sessions for overall improvement
- Worked closely with Housekeeping and Maintenance staff on upkeep of the rooms and property.
Assistant Restaurant Manager/Duty Manager
THE SOCO HOTEL
11.2018 - 02.2020
- Managed food and beverage service provided daily
- Communicated hotel's service vision to restaurant staff /handle guests' queries and complaints
- Booked tours and organized special guest events
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Ensured high performance standards through regular staff training and conduct employee appraisals
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
Customer Service Representative
COLUMBUS COMMUNICATIONS INC
02.2014 - 12.2016
- Dispatched and managed technicians installing services and resolving fault reports
- Scheduled appointments with customers
- Provided primary customer support to internal and external customers in fast-paced environment
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques
- Answered constant flow of customer calls with minimal wait times
- Handled customer inquiries and suggestions courteously and professionally.
Administrative Assistant
APES HILL CLUB
11.2012 - 09.2013
- Handled all incoming and outgoing correspondence for company's Property Development department, assisted in supervision of Housekeeping and Maintenance staff and some Property Management
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Senior Flight Attendant
AIRONE VENTURES T/A REDJET
11.2010 - 03.2012
- Ensured safety and comfort of passengers and crew onboard the aircraft
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff
- Performed pre-flight cabin checks to maintain operational safety equipment
- Responded to passenger emergencies to provide first aid
- Used excellent customer service skills in addressing passengers' needs.
Operations Coordinator
INTERNATIONAL AIRCRAFT MANAGEMENT
02.2005 - 11.2006
- Prepared all documentation for inbound and outbound private jet and cargo flights, meet and greet passengers, arrange catering, handled baggage and cleared flights with customs, immigration and other relevant departments
- Ensured compliance with all company standards and procedures.
Passenger Service Agent
CARIBBEAN AIRCRAFT HANDLING
11.2001 - 01.2005
- Provided Ticketing at check-in counter, handled baggage claim and all other customer inquiries, assisted with training of new hires and cleared flights with customs, immigration and other relevant departments.
Education
Associate Degree - French & Italian for Business and Tourism
The Barbados Community College
06.1999
CXC -
Ellerslie Secondary School
07.1996
Skills
- Operations Management
- Property Management
- Team Training
- Customer Service Management
- New Hire Orientation
- Event Coordination
- CRM Software
- Food and Beverage Operations
- Exceptional communication
- Front Desk Operations
Primary Assets
- Exemplary customer service
- Problem Resolution
- Exceptional verbal and written communication
- Training and Development
- Coordinating activities
- Dedicated team player
- Front of House Operations
Timeline
Junior Operations Manager
BEACHVIEW HOTEL
03.2024 - Current
Assistant Restaurant Manager/ Duty Manager
O2 BEACH CLUB AND SPA
01.2022 - 05.2023
Assistant Restaurant Manager/Duty Manager
THE SOCO HOTEL
11.2018 - 02.2020
Customer Service Representative
COLUMBUS COMMUNICATIONS INC
02.2014 - 12.2016
Administrative Assistant
APES HILL CLUB
11.2012 - 09.2013
Senior Flight Attendant
AIRONE VENTURES T/A REDJET
11.2010 - 03.2012
Operations Coordinator
INTERNATIONAL AIRCRAFT MANAGEMENT
02.2005 - 11.2006
Passenger Service Agent
CARIBBEAN AIRCRAFT HANDLING
11.2001 - 01.2005
Associate Degree - French & Italian for Business and Tourism
The Barbados Community College
CXC -
Ellerslie Secondary School
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