Qwayne W. Swaby
6th Ave Belleville St. Michael ,Bridge Town
Summary
I am a results-oriented professional with a diversified background. Proven skills in communication, problem-solving, and building positive client connections. Proficient in managing finances and ensuring customer satisfaction, while Meeting and exceeding targets in a variety of roles. I am confident in my ability to create value and uncover possibilities for positive returns.
Overview
7
7
years of professional experience
Work History
VTF/Trainer
Sutherland Global Services
12.2022 - Current
- Provide Training to new and existing employees
- Develops and delivers Training plans to include knowledge assessments
- Completes in/out class audits and deep dives
Maintain current reporting on Training progress, effectiveness and improvements - Provides reporting re new hire performance 0-30 days
- Accountable for the consistency/execution/results/coordination & delivery
of New Hire Training, Nesting & BQM - Responsible for the throughput & New Hire Attrition – as deemed by the
upstream processes – 0 – through end of Nesting + 30 days (varying degrees of accountability) - Recommending and initiating process changes as part of continuous improvement
- Interact and comply with all Client Internal & External Audit requirements
- Collaborate, influence and partner with Training Manager and support partners
- Partners with Service Delivery/Quality to determine needs and gaps within assigned program
- Proactively seeks to improve Training Delivery for the program via content,
context & curriculum analysis
•
Auto Loan Collections Associate
Sutherland Global Services, Toyota
12.2021 - Current
- Provide excellent customer service to customers who need assistance in meeting their contract obligations due to unexpected financial situations
- Negotiate payment conditions/terms with customers
- Maintain positive working relationships with the loan servicing team
- Performs other related duties as assigned
Verification Officer/Records Clerk
Access Financial Services
09.2017 - 12.2021
- Verification of client's loan application and supporting documents in accordance with company policy and procedures prior to cheque disbursement
- Checking for legitimacy of supporting documents and signatures
- Follow up with branches and sending reminders, keeping track of their compliance and re-verification
- Assist in cambio by scanning cheques, printing refunds etc
- Manage all Database and records
- Code files boxes for proper placement, maintain file space for accessibility
- Perform any other duties as assigned.
Collections Officer
- Make daily calls to client in line with the Delinquency Management Policy, and update call log with actions taken on account
- Meet with clients as is necessary to put payment arrangement in place, resolve disputes or assist with queries and advise clients the necessary
actions to be taken if payment arrangement is not kept - Timely preparation and execution of legal instruments as is necessary, to
include demand letters - Recommend accounts for external assignment after all internal collection activities have been exhausted
- Respond promptly to queries made by clients as it relates to their delinquent loan accounts
Accounting Assistant
Jamaica Stock Exchange
02.2017 - 03.2017
- Sorting and packaging of cheques
Ward Assistant
Spanish Town Hospital
12.2014
- Assisted in removing gas cylinders
Education
Sixth CAPE Subjects at the General Proficiency -
Jose Marti Technical High School
01.2016
3 CAPE Subjects at the General Proficiency -
Jose Marti Technical High School
01.2016
CXC - Electrical & Electronic Technology -
Dinthill Technical High School
01.2014
Skills
- Microsoft Office Suite
- Excellent Customer service
- Excellent Interpersonal
- Ability to work with deadlines
- Team Player
- Excellent Written & Communication Skills
- Ability to strive under pressure
References
- TARA BADSON, Supervisor- Access Financial Services, 876-408-6302
- VIANCA BROWN, Manager - Sutherland Global Services, 876-880-7399
Timeline
VTF/Trainer
Sutherland Global Services
12.2022 - Current
Auto Loan Collections Associate
Sutherland Global Services, Toyota
12.2021 - Current
Verification Officer/Records Clerk
Access Financial Services
09.2017 - 12.2021
Accounting Assistant
Jamaica Stock Exchange
02.2017 - 03.2017
Ward Assistant
Spanish Town Hospital
12.2014
Collections Officer
Sixth CAPE Subjects at the General Proficiency -
Jose Marti Technical High School
3 CAPE Subjects at the General Proficiency -
Jose Marti Technical High School
CXC - Electrical & Electronic Technology -
Dinthill Technical High School
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