Pamela Eversley
St. Philip,08
Summary
Accomplished executive with a Master of Business Administration and extensive experience in strategic leadership, business development, and customer relations. Expert in analysing market trends, spearheading comprehensive growth initiatives, and forging robust stakeholder relationships. Proven track record in enhancing operational efficiencies, leading cross-functional teams, and driving organizational success. Adept at project management and strategic planning, with a commitment to fostering a culture of continuous improvement and excellence. Skilled communicator and mentor, dedicated to nurturing teams and delivering superior client services.
Overview
28
28
years of professional experience
Work History
Business Development Coordinator
Sagicor Cave Hill School of Business and Management - The UWI
2021.01 - 2023.01
- Spearheaded market research and strategic analysis to identify and capitalize on growth opportunities
- Led partnership development, enhancing the institution’s reach and influence across key market sectors
- Managed top-tier client relationships, ensuring continuous engagement and satisfaction
- Drove the creation and execution of marketing campaigns that significantly increased brand visibility and student enrolment.
Executive Assistant to the Executive Director/CEO
Sagicor Cave Hill School of Business and Management - The UWI
2019.01 - 2021.01
- Orchestrated high-level meetings, coordinated communications, and supported strategic initiatives
- Managed sensitive information with utmost confidentiality, supporting executive decision-making processes
- Facilitated project management efforts, ensuring timely completion and adherence to objectives.
Customer Relations Coordinator
Sagicor Cave Hill School of Business and Management - The UWI
2019.01 - 2021.01
- Developed and implemented strategies to enhance customer service and support
- Led conflict resolution and feedback analysis processes, fostering improvements in service delivery.
Manager - Front Office
Barbados Beach Club Resort
2018.01 - 2019.01
- Oversaw front office operations, enhancing guest services and operational efficiency
- Led a diverse team, fostering an environment of excellence and responsive customer service.
Marketing Officer
Caribbean Commercial Bank
1999.01 - 2002.01
- Developed and executed marketing strategies that effectively positioned the bank’s products and services in a competitive market.
Bank Teller
First Bank of America
1995.01 - 1999.01
- Delivered exceptional customer service, managed transactions, and upheld strict accuracy and security protocols.
Owner/Manager
Pam’s Treat
Current
- Direct all aspects of business operations, product development, and customer engagement for a specialty retail business.
Education
Master of Business Administration - General Management
Sagicor Cave Hill School of Business and Management - The University of the West Indies Cave Hill Campus
10.2023
Bachelor of Business Administration - BBA
Eastern Michigan University
Ypsilanti, MI, USA05.1998
Associate of Arts in Business -
Andrews University
Berrien Springs, MI, USA05.1995
Skills
- Experience management
- Social Media Marketing
- Customer Acquisition
- Proposal Writing
- Lead prospecting
- Sales follow-up
- Lead Development
Professional Development
- Master Series – Root Cause Analysis, Certificate of Completion, 05/01/23, MoreSteam
- Business Writing for Professionals, Certificate of Competence, 04/01/21, Centre for Professional and Lifelong Learning – UWI
- Contemporary Project Management, Certificate of Competence, 04/01/21, Centre for Professional and Lifelong Learning – UWI
- Digital Marketing, Certificate of Competence, 06/01/20, Centre for Professional and Lifelong Learning – UWI
- Emotional Intelligence Workshop, 06/01/20, Sagicor Cave Hill School of Business and Management
Timeline
Owner/Manager
Pam’s Treat
Current
Business Development Coordinator
Sagicor Cave Hill School of Business and Management - The UWI
2021.01 - 2023.01
Executive Assistant to the Executive Director/CEO
Sagicor Cave Hill School of Business and Management - The UWI
2019.01 - 2021.01
Customer Relations Coordinator
Sagicor Cave Hill School of Business and Management - The UWI
2019.01 - 2021.01
Manager - Front Office
Barbados Beach Club Resort
2018.01 - 2019.01
Marketing Officer
Caribbean Commercial Bank
1999.01 - 2002.01
Bank Teller
First Bank of America
1995.01 - 1999.01
Master of Business Administration - General Management
Sagicor Cave Hill School of Business and Management - The University of the West Indies Cave Hill Campus
Bachelor of Business Administration - BBA
Eastern Michigan University
Associate of Arts in Business -
Andrews University
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