Oneaka Brooks
George Town- Grand Cayman
Summary
Dynamic Client Service Specialist with CG Britcay, adept at enhancing client satisfaction through exceptional communication and proactive problem-solving. Skilled in compliance and documentation, I successfully streamlined processes, fostering trust and loyalty among clients while managing accounts with precision. Committed to delivering personalized service and anticipating client needs for optimal outcomes.
Overview
4
4
years of professional experience
Work History
Client Service Specialist
CG Britcay (Coralisle Pension Services LTD)
04.2021 - Current
- Provided knowledgeable service and support for all customer needs.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Assisted with the development of marketing materials targeting prospective clients, showcasing the value of our company''s services.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Streamlined internal processes for improved efficiency and timely service delivery to clients.
- Delivered exceptional customer service through timely responses and personalized follow-up communications.
- Implemented a proactive approach towards anticipating potential roadblocks or challenges impacting the success of a given project or relationship.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
Education
High School Diploma - Business Administration
Joh Gray High School
Cayman Islands 06.2011
Skills
- Telephone skills
- Strong empathy
- Money handling
- Exceptional communication
- Email etiquette
- Document management
- Call management
- Documentation skills
- Client retention strategies
- Compliance requirements
- Regulatory compliance
- Reporting requirements
Timeline
Client Service Specialist
CG Britcay (Coralisle Pension Services LTD)
04.2021 - Current
High School Diploma - Business Administration
Joh Gray High School
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