Olivia Haynes
Edge Hill Terrace, St Thomas,08
Summary
Seasoned Restaurant Supervisor with 17 years experience, offering solid background building and leading successful restaurant teams handling large volume of customers. Focused on maximizing customer satisfaction with delicious food. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Knowledgeable about enforcing safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in various situations.
Overview
20
20
years of professional experience
Work History
Restaurant Supervisor
Just Grillin'
Holetown
08.2006 - Current
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Wrote Rosters weekly.
- Trained new employees on restaurant policies and procedures.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Recruited, interviewed and hired qualified applicants for various positions within the restaurant.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Prepared weekly payroll records based on hours worked by each employee in accordance with company policy.
- Provided guidance and support to subordinate employees when needed.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Established good customer relations and excellent service to build and retain loyal customers.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Explained goals and expectations required of trainees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Inspected dishes before they were served to verify that presentation met quality standards.
Waitress
Amaryllis Hotel
02.2004 - 03.2006
- Assisted in seating guests at tables.
- Greeted customers and provided menus.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated daily specials to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Prepared checks accurately and processed payments promptly.
- Provided accurate change for cash transactions using a cash register system.
Education
Early Education Certificate - Early Education
Erdiston College
01-2008
Associate of Applied Science - Hospitality Management
Barbados Community College Hospitality Institute
Marine Gardens, Christ Church, Barbados06-2006
6 CXC General Passes
Ellerslie Secondary School
Black Rock, St Michael06-2003
Skills
- Food services management
- Health and safety standards
- Staff Management
- Hospitality
- Customer Service
- Team Coordination
- Service Quality
- Task Delegation
- Employee Motivation
- Staff Supervision
- Performance monitoring
- Staff Scheduling
- Staff Training
- Supply Ordering
- Inventory Control
- Food Safety
- Self Motivation
- Decision-Making
- Problem-solving aptitude
- Time Management
- Point of Sale POS Software
- Professional Demeanor
- Interpersonal Skills
- Attention to Detail
- Excellent Communication
- Service Quality Standards Evaluation
- Time management abilities
- Problem-solving abilities
- Greeting and Seating Guests
References
References available upon request.
Timeline
Restaurant Supervisor
Just Grillin'
08.2006 - Current
Waitress
Amaryllis Hotel
02.2004 - 03.2006
Early Education Certificate - Early Education
Erdiston College
Associate of Applied Science - Hospitality Management
Barbados Community College Hospitality Institute
6 CXC General Passes
Ellerslie Secondary School
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