OLIVER W. HAYWOOD
Christ Church,08
Summary
Operations Manager with a proven track record in enhancing process efficiency and reducing costs through effective collaboration with consultants and team leaders. Demonstrated ability to meet and exceed business targets while maintaining high organizational standards. Expertise in operational and budget management techniques drives successful project outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Regional Customer Service & Ground Operations Manager Southern Caribbean
LIAT (1974) Ltd
, BARBADOS
12.2021 - 05.2024
- Trained and mentored associates on performance-driven strategies and customer service techniques.
- Established partnerships with diverse airport, airline, and authority teams locally and regionally.
- Participated in committees addressing tourism and immigration policy changes over several years.
- Contributed to LIAT Industrial Relations team, visiting all nine stations under oversight.
- Analyzed operational issues to implement solutions that enhanced business outcomes.
- Ensured regulatory compliance through precise completion of safety regulations.
- Collaborated with Executive Manager for Airports to enhance customer service processes company-wide.
- Managed disaster response efforts during hurricanes, including Hurricane Ivan in 2004 and Hurricane Maria in 2017.
Education
Some College (No Degree) -
MAPPS COLLEGE
BARBADOSSkills
- Customer service and support
- Disaster management
Certification
- AIRPORT SUPERVISORY & MANAGEMENT
- CERTIFIED CUSTOMER SERVICE,AIRLINE TICKETING,WEIGHT AND BALANCE
- LEADSERSHIP & MANAGING EMPLOYEE PERFORMANCE CERTIFICATION
- IATA STANDARD GROUND HANDLING AGREEMENT CERTIFIED
- PERFORMACE MANAGEMENT SYSTEMS CERTIFIED
- AIRLINES AND AIRPORT SECURITY AWARENESS CERTIFIED
- REGIONAL MANAGEMENT OF CARGO CERTIFIED
- AIRPORT DANGEROUS GOODS AWARENESS CERTIFIED
- AVIATION SPECIFIC COURSES AND SEMINARS
- IN HOUSE PROJECT MANAGEMENT TRAINED
- IN HOUSE SAFETY MANAGEMENT TRAINED
- BRITISH AIRWAYS CARGO TRAINED
Affiliations
- PRESIDENT OF THE AIRLINES ASSOCIATION OF BARBADOS
- DIRECTOR OF THE AIRLINES EXECUTIVE LOUNGE
- BARBADOS TOURISM EMERGENCY COUNCIL MEMBER (TEMC)
Accomplishments
- Earned the “1999 MINISTER OF TOURISM AWARD,AIRLINE EMPLOYEE OF THE YEARS"
Languages
English
Native language
Spanish
Advanced (C1)
C1
Timeline
Regional Customer Service & Ground Operations Manager Southern Caribbean
LIAT (1974) Ltd
12.2021 - 05.2024
Some College (No Degree) -
MAPPS COLLEGE
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