Olga Usenko
Potsdam
Summary
Strong multilingual communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
18
18
years of professional experience
Work History
Sales Team Assistant
Tanaka Kikinzoku International (Europe)
09.2018 - Current
- Supported business growth by assisting in acquiring new clients from Russian-speaking countries.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Multilingual Customer Support Operator (part-time, home-based)
Zenmarket.jp
07.2015 - 01.2018
- Processed customer service in four languages: Japanese, English, Russian, Ukrainian.
- Enhanced customer satisfaction by promptly addressing individual concerns and providing accurate information.
- Took part in translating the businesses website to support international expansions.
- Boosted customer engagement by creating posts about popular merchandize.
Teacher / Lecturer
Dnipropetrovsk National University
09.2005 - 08.2015
- Enhanced student comprehension of a new language (Japanese) by utilizing diverse teaching methodologies and techniques.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Selected and designed lesson plans and curriculum to meet academic objectives.
Education
MA in International Studies -
University of Tsukuba (Japan)
09.2016
MA in Language and Literature (Japanese) -
Dnipropetrovsk National University (Ukraine)
07.2005
Skills
- Administrative Support
- Project Coordination
- Verbal and Written Communication
- Microsoft Office Suite
- Fast Learner
hobbies and interests
International voluntary and Erasmus+ projects in 10 countries.
Yoga, Zumba, Contact Improvisation.
Languages
Russian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Advanced (C1)
Japanese
Advanced (C1)
French
Elementary (A2)
Timeline
Sales Team Assistant
Tanaka Kikinzoku International (Europe)
09.2018 - Current
Multilingual Customer Support Operator (part-time, home-based)
Zenmarket.jp
07.2015 - 01.2018
Teacher / Lecturer
Dnipropetrovsk National University
09.2005 - 08.2015
MA in International Studies -
University of Tsukuba (Japan)
MA in Language and Literature (Japanese) -
Dnipropetrovsk National University (Ukraine)
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