O'Brian A Brewster
St Peter,Barbados
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated business professional bringing 20+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Business Owner
Send It inc ad Recovry Solutions
02.2015 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Oversee business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Interacted well with customers to build connections and nurture relationships.
- Implement business strategies, increasing revenue and effectively targeting new markets.
- Business still in developmental stage.
Operations Manager
Premium Kennels Security
09.2018 - 11.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Led hiring, on boarding and training of new hires to fulfill business requirements.
- Increased sales and customer retention by 30%
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reported issues to higher management with great detail.
Security Supervisor
Amalgamated Security Sevices Limited (A.S.S.L)
02.2018 - 11.2018
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Collaborated with management to develop security policies and procedures.
- Developed and implemented strategies to prevent and respond to security incidents.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Responded swiftly to security incidents and effectively resolved security issues.
- Kept team compliant with security protocols and appearance standards.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Supervised team of 300 security personnel during shift.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Established and maintained close working relationships with local law enforcement officers.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
Business Development Officer
Aeropost Network - Renwals import and export Inc
04.2009 - 02.2015
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Generated new business with marketing initiatives and strategic plans.
- Trained all staff on company's intranet based systems.
- Kept meticulous client notes and updated account information in company databases.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Delivered campaigns to solidify new client opportunities and generate new business.
- Consistently exceeded quotas through penetration of new accounts.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Set and achieved company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service,and organizing strategies.
- Developed and maintained strong working relationships with professionals within assigned territory of 44 countries throughout Latin-America, Caribbean and Miami.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Stayed current on company offerings and industry trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Moved volume of packages from 500 t0 5000 monthly in off season
Education
Certificate Program - IT, Coding
NTI - Coursera/Google
Online 2023
Some College (No Degree) - Physics, Mathematics, English, Chemistry,
Barbados O’Level Institute
St Michael BarbadosHigh School Diploma -
Garrison Secondary School
Padlock Road St Michael07.1988
Skills
- Work Planning and Prioritization
- New Business Development
- Corrective Action
- Staff Management
- Driven and Determined
- Business Optimization
- Customer Relations
- Executive Leadership
- Systems Thinker
- Training and Development
- People and Culture
- Results Orientation
- Develop Business Structures
- Innovative and Visionary
- Team Leadership
- Business Management and Development
Readingg, Traveling
I enjoy reading books on developing Positive mental attitudes (How to win friends and influence people etc), Business development (Good to Great).
I love traveling trough the Caribbean, USA and Canada. Would love to travel the world.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Operations Manager
Premium Kennels Security
09.2018 - 11.2020
Security Supervisor
Amalgamated Security Sevices Limited (A.S.S.L)
02.2018 - 11.2018
Business Owner
Send It inc ad Recovry Solutions
02.2015 - Current
Business Development Officer
Aeropost Network - Renwals import and export Inc
04.2009 - 02.2015
Certificate Program - IT, Coding
NTI - Coursera/Google
Some College (No Degree) - Physics, Mathematics, English, Chemistry,
Barbados O’Level Institute
High School Diploma -
Garrison Secondary School
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