Ranisha Browne
Crane, St.Philip
Summary
A conscientious young woman with a strong passion for personal and professional growth. Punctuality, trustworthiness, and reliability are integral aspects of character. Proficiency in multitasking ensures efficient completion of tasks, establishing a dependable individual. Additionally, a patient mindset empowers one to make thoughtful decisions and navigate changes with adaptability.
Overview
16
16
years of professional experience
Work History
Operational Executive/ Cleaner
ASP Enterprises Inc
09.2022 - Current
- Streamlined operations by implementing efficient processes and reducing redundancies.
- Increased overall productivity by identifying bottlenecks and reallocating resources accordingly.
- Engaged in conducting an average goal of making 40 calls and replying to emails to reach potential and past customers
- Reduced operational costs with careful budget management and strategic vendor negotiations.
- Improved employee satisfaction, providing comprehensive training programs and clear career development paths.
- Optimized inventory management to minimize stockouts and excess inventory, ensuring smooth operations.
- Enhanced customer service quality by implementing new protocols and monitoring team performance closely.
- Collaborated with cross-functional teams to drive process improvements, resulting in increased efficiency.
- Relating with customers after every job to make sure the customer is satisfied with the service offered.
Housekeeping
The Crane Resort
10.2021 - 06.2022
- Responsible for a range of tasks, encompassing daily room maintenance such as restocking amenities, changing sheets, fluffing sofa cushions, and ensuring the cleanliness of windows and doors.
- Engaged with guests upon entry into the room, ensuring the guests were comfortable and assisting with any requests the guest might have
- This proactive interaction aimed to enhance the overall guest experience during the stay.
- Enhanced guest satisfaction by maintaining a clean and sanitized environment in all hotel areas.
- Streamlined housekeeping processes for increased efficiency and timely room turnover.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
Housekeeping
The Crane Resort
01.2020 - 03.2020
- Responsible for a range of tasks, encompassing daily room maintenance such as restocking amenities, changing sheets, fluffing sofa cushions, and ensuring the cleanliness of windows and doors
- Conducted regular checks to confirm the proper functioning of all items within the rooms, promptly reporting any issues to the building manager
- Engaged with guests upon their entry into the room, ensuring their comfort and assisting with any requests the guest might have
- This proactive interaction aimed to enhance the overall guest experience during their stay.
- Enhanced guest satisfaction by maintaining a clean and sanitized environment in all hotel areas.
- Streamlined housekeeping processes for increased efficiency and timely room turnover.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Branch Leader/Barista
West India Coffee Company Ltd
03.2015 - 10.2019
- Responsibilities involved preparing a diverse range of hot and cold beverages, serving assorted pastries, and maintaining the cafe's inventory by completing a weekly stock/convenience items sheet to ensure it was consistently up to date
- Responsible for placing daily orders for pastries, ensuring a fresh and appealing selection for customers
- Additionally, actively engaged with customers, addressing their queries and ensuring their satisfaction with the service provided
- This commitment to customer interaction contributed to a positive and enjoyable experience for patrons
Cashier
Alegna Properties
02.2011 - 04.2014
- Responsibilities encompassed maintaining the accuracy of the opening and closing float, extending a warm greeting to customers upon entry into the store, and ensuring customer requests for specific items were fulfilled.
- Additionally, was tasked with consistently monitoring and replenishing the store's inventory to ensure it remained at optimal levels at all times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Barista
Christophe's cafe
01.2008 - 09.2010
- Responsibilities involved both the opening and closing procedures of the café, ensuring a welcoming environment by promptly greeting customers on arrival
- Responsible for crafting coffee beverages and serving a variety of items from the menu.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Completion of Course - Tourism Craft
Samuel Jackman Prescod Polytechnic
St.Micheal08.2008
Completion of Secondary Education -
Princess Margaret Secondary School
St.Philip07.2006
Completion of Primary Education -
Bayley's Primary School
St.Philip07.2000
Skills
- Customer Service-Focused
- Customer Service
- Housekeeping
- Health and Safety Compliance
- Teamwork Abilities
- Time Management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, and accurately providing information to ensure the resolution of product/service complaints and customer satisfaction.
- Repeatedly received recognition from superiors for service excellence.
- Documented and resolved customer and in-house problems which led to great results.
- Supervised team of 3-4 staff members.
References
- Ms. Sherla Blades, 1-246-261-8220
- Mrs. Latoya Lane, 1-246-255-8640
Extracurricular Activities
Girl Guides Associate of Barbados
During my time as a girl guide, I was attached to the Princess Margaret Secondary School pack, where I worked my way up the ranks from a regular girl guide to a pack leader, where I led numerous parades including a march pass for the Duke of Cambridge in respect to Princess Margaret for the school anniversary and was selected in 2004 to represent the school and fellow guides in the Barbados Independence parade.
Timeline
Operational Executive/ Cleaner
ASP Enterprises Inc
09.2022 - Current
Housekeeping
The Crane Resort
10.2021 - 06.2022
Housekeeping
The Crane Resort
01.2020 - 03.2020
Branch Leader/Barista
West India Coffee Company Ltd
03.2015 - 10.2019
Cashier
Alegna Properties
02.2011 - 04.2014
Barista
Christophe's cafe
01.2008 - 09.2010
Completion of Course - Tourism Craft
Samuel Jackman Prescod Polytechnic
Completion of Secondary Education -
Princess Margaret Secondary School
Completion of Primary Education -
Bayley's Primary School
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