Nikita Ellis
Christ Church
Summary
Highly organized, detail-oriented, and hard-working professional with a proven ability to effectively manage multiple tasks. Seeking an opportunity to advance within the company and contribute to its success in a highly challenging and progressive environment. Possessing strong skills in customer service, committed to delivering exceptional results and exceeding expectations. Track record of providing excellent customer service and complaint resolution. Very confident in my ability to make a valuable contribution and drive growth for the organization.
Overview
16
16
years of professional experience
Work History
Teller
Republic Bank (B’dos) Ltd
01.2022 - Current
- Managed 50+ transactions per day, including deposits and loan payments, verifying cash, cashing cheques and obtaining authorization
- Greeted bank customers at the counter, directed customers to departments for loans, checking/saving accounts and other queries
- Persuaded customers to purchase bank products that match their needs, to assist with the bank sales targets
- Provided excellent customer service through quick transactions, accurate records, and company policy compliance, aiming for customer satisfaction
- Processed cash drawer and ATMs, salaries, manager’s cheques while maintain daily closeout processes to balance receipts
Inbound Agent/ Customer Care Agent
Republic Bank (B’dos) Ltd
07.2016 - 01.2022
- Providing advice, information and assistance to callers
- Initial point of contact for customers requiring services of RBBL
- Liaising confidently with customers to provide and seek feedback for agreement with both customer and company
- Engage in selling of the Bank’s Products and services to customers
- Arranging appointments for sales officers to process loan applications
- Assist with and resolve credit card queries
- Assist with collecting and updating customer information
Member Service Representative
Surfside Wellness Centre
07.2012 - 11.2021
- Ensure efficient and accurate handling of front desk systems and procedures such as members check-in, telephone enquiries, guests’ registration, cash handling and replacement of members’ ID cards
- Monitor and action delinquent accounts and account change requests
- Manage and update all front desk communication and corresponding log books
- Ensure cash closing reconciliation procedures are accurately executed
- Direct daily gym tours
- Responsible for engaging members and members’ relations experience
Receptionist
J &T Bank and Trust Inc.
03.2010 - 05.2011
- Responsible for collating information with respect to maintaining supplies for the administration department
- Facilitated hotel and flight arrangements for Management as required
- Responsible for receiving and distributing mail to respective departments
- Scheduled meetings for the executive team
Cashier/Customer Service Representative
Cave Shepherd & Co. Ltd.
01.2009 - 01.2010
- Responsible for updating client information within system
- Responsible for daily reconciliation and end of day balances
- Responsible for accessing credit card applications
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Liability Collection Associate
NGO Financial Systems Inc.
01.2009 - 11.2009
- Monitored Accounts with delinquency status
- Initiated contact with the customers to access financial circumstances
- Attempt to collect outstanding payments for overdue accounts
- Managed over 60 calls per day
- Reduced delinquency rates with proactive account monitoring and timely interventions.
Education
Associate Degree - Office Administration and Management
Barbados Community College
07.2022
Certificate - Quick Books
Advanced Management Services
09.2009
Coleridge & Parry Secondary School
07.2007
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Highly confidential
- Ability to remain calm when dealing with critical/crisis situations
- Excellent interpersonal skills
- Ability to multitask
- Proficient in microsoft office
- Team player who is very flexible
- High willingness to learn as knowledge is power
Professional Profile
Highly organized, detail-oriented and hard-working professional with the ability to multi-task well. Seeking an opportunity to advance within the company by utilizing my skills in a challenging and progressive environment.
Phone
1, 246, 240-5244
Awards
- Republic Bank’s Certificate of Appreciation, 2017, Customer Service
- Republic Bank’s Certificate of Appreciate, 2017, Sales Referrals for the fiscal 2016-2017
- Republic Bank’s Certificate of Appreciate, 2016, Cross Selling for the fiscal 2016-2017
- Republic Bank’s Certificate of Appreciate, 2016, Cross Selling
- Republic Bank’s 2016 Local & Regional One Challenge Team Champion
- Surfside Wellness Centre 2015 Surfside In-House Fitness Show Champion
- Surfside Corporate Fat Loss Challenge, 2014, Team M.V.P. (Most Valuable Player)
- Surfside Wellness Center 2014, Service Desk Team of the Year Award
- Surfside Corporate Fat Loss Challenge, 2019, Team M.V.P. (Most Valuable Player)
- Customer Service Badge for Care & Consideration and Speed, 2023
References
References will be available upon request.
Hobbies and Interests
- Makeup application/art
- Member of Republic Bank Stell Pan Orchestra
- Cooking
Training
- Anti-Money Laundering
- Effective Referrals
- Building and retaining Customer Relations
- Banking Today
- Introduction to Bonds
- Fundamentals of Mortgage Lending
- 6-weeks cross training at Six Roads Branch in November 2018
- Provided relief in Proof
- Worked in Customer Service Department
- Provided relief as Junior ATM custodian
Timeline
Teller
Republic Bank (B’dos) Ltd
01.2022 - Current
Inbound Agent/ Customer Care Agent
Republic Bank (B’dos) Ltd
07.2016 - 01.2022
Member Service Representative
Surfside Wellness Centre
07.2012 - 11.2021
Receptionist
J &T Bank and Trust Inc.
03.2010 - 05.2011
Cashier/Customer Service Representative
Cave Shepherd & Co. Ltd.
01.2009 - 01.2010
Liability Collection Associate
NGO Financial Systems Inc.
01.2009 - 11.2009
Associate Degree - Office Administration and Management
Barbados Community College
Certificate - Quick Books
Advanced Management Services
Coleridge & Parry Secondary School
Similar Profiles
Jaden HamiltonJaden Hamilton
Account Executive at LTDAccount Executive at LTD
Aubrey BogdanAubrey Bogdan
Lead Bartender at LTDLead Bartender at LTD
Elizabeth AllyElizabeth Ally
Customer Service Associate 2 at Republic BankCustomer Service Associate 2 at Republic Bank