MS OFFICE
NIKHILA DHANAKONDUGARI
Administrative Officer
Barbados,St.philip
Summary
Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Precise and organized with extensive knowledge of Managing and operating the Organization and software use. Committed to quality organization and office management with solutions oriented problem solving capabilities. Skilled at learning and applying new information, system and resource development. Demonstrated ability to develop strategy for a large and diverse organization while working with a variety of partners and stakeholders. Capable of handling multiple tasks and working in collaborative environments. Proven history of modernizing offices and enhancing overall productivity
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Secretary/Administrative Officer
Washington university of health and science
Sanpedro island, Belize
10.2018 - 11.2021
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Implemented paperless filing system for departments.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Entered data into system and updated customer contacts with information to keep records current.
- Recorded daily financial transactions using CRM based software handled payments of accounts.
- Scheduled appointments and conducted follow-up calls to clients.
- Completed accurate daily report documents, memos and invoices.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Drafted agendas, recorded minutes and created documents for meetings.
- Recorded expenses and maintained accounting records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Provided onboarding and training for new support staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Answered multi-line phone system and greeted callers enthusiastically.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Developed, marketed full range of support services.
- Solved customer challenges by offering relevant services.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Managed over 420 students and minimum of 50 incoming calls per day .
- Increased sales by 20 % .
Administrative Officer
Washington university of Barbados
St.philip, Barbados
08.2016 - 10.2018
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Standardized office structures and processes to promote collaboration and increased performance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained CRM database with customer updates and report generation.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Increased sales by 10% offering advice on purchases and promoting additional products.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
Education
Bachelor of Science - Electrical Engineering
Sri Venkateshwara College of Engineering
India, Tirupathi 04.2012 - 06.2016
High School Diploma -
Sri Gayathri Junior College
India, Tirupathi 04.2010 - 06.2012
SSC - MPC
Bhashyam Public School
India 04.2009 - 06.2010
Skills
Interpersonal Communication
Leadership
Clerical Support
Teambuilding
Collaboration
Critical Thinking
Google Workspace
Data Management
Training and Development
Self-Motivated
Multitasking Abilities
Software Proficiency
Software
MS WORD
MS POWERPOINT
MS EXCEL
GOOGLE OFFICE SUITE
KNOWLEDGE IN CRM BASED SOFTWARES
PROGRAMMING IN C AND DATA STRUCTURES
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 100 staff members.
- Office Management.
- Executive and Administrative support.
- Financial Reporting.
- Records Management
- Scheduling and Calendar Management.
- MS OFFICE (Word, Power point, Excel).
- Ability to maintain Confidentiality.
- Strong Leadership.
- Managing the team.
- Self motivated and Experienced management Professional.
- Implementing Policies.
Timeline
Secretary/Administrative Officer
Washington university of health and science
10.2018 - 11.2021
Administrative Officer
Washington university of Barbados
08.2016 - 10.2018
Bachelor of Science - Electrical Engineering
Sri Venkateshwara College of Engineering
04.2012 - 06.2016
High School Diploma -
Sri Gayathri Junior College
04.2010 - 06.2012
SSC - MPC
Bhashyam Public School
04.2009 - 06.2010