Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

Nicole Collins

Long Bay

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

28
years of professional experience

Work History

Caribbean Broadcasting Corporation

Marketing Specialist
05.2016 - Current

Job overview

  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Planned and executed events and marketing programs, producing [Number]% of goal of qualified leads.
  • Orchestrated, executed and monitored performance of campaigns to boost brand awareness and profitability.

Caribbean Broadcasting Corporation

Customer Service Representative
12.1997 - 05.2016

Job overview

  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and provided back up for customer service managers.

Education

Barbados Community College
Bridgetown, Barbados

Associate of Applied Science from Marketing

University Overview

Barbados Institute of Management & Productivity
Bridgetown, Barbados

No Degree from Brand Management Certificate Course
12.2021

University Overview

Barbados Institute of Management & Productivity

No Degree from Public Relations Certificate Course
07.2021

University Overview

University of The West Indies Cave Hill Campus
Bridgetown Barbados

Bachelor of Science from Management (Marketing)
07.2014

University Overview

Skills

  • Promotions Planning Skills
  • Communications Management
  • Microsoft Office
  • Outbound Surveys
  • Customer Relations
  • Staff Training
  • Account Management
  • Active Listening
  • Microsoft Word
  • Customer Service
  • Call Center Operations
  • CRM Software
  • Proofreading

Affiliations

Affiliations
  • Toastmasters

Timeline

Marketing Specialist
Caribbean Broadcasting Corporation
05.2016 - Current
Customer Service Representative
Caribbean Broadcasting Corporation
12.1997 - 05.2016
Barbados Community College
Associate of Applied Science from Marketing
Barbados Institute of Management & Productivity
No Degree from Brand Management Certificate Course
Barbados Institute of Management & Productivity
No Degree from Public Relations Certificate Course
University of The West Indies Cave Hill Campus
Bachelor of Science from Management (Marketing)

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Nicole Collins