Nicole Grant
Bridgetown,ST MICHAEL
Summary
Personable and dedicated worker with experience in the Nursing industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to matain a positive attitude between clients and me Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.
Overview
26
26
years of professional experience
Work History
Circle of Life Management Colms
Shakira george
Bridgetown , Bds
09.2023 - Current
- Facilitated recreational activities such as trips to museums or parks, movie nights, bowling outings.
- Monitored client progress and provided feedback on a regular basis.
- Conducted assessments to identify client needs and develop appropriate goals.
- Created an environment that was conducive to learning by developing creative lesson plans and activities for clients based on their interests.
- Assisted in developing relationships between clients and their families and caregivers by encouraging open communication and active engagement in family events or activities.
- Participated in team meetings to discuss ways to improve service delivery methods.
- Provided emotional support during difficult times by listening attentively and offering comfort when needed.
- Maintained accurate records of client interactions and outcomes.
Housekeeping Attendant
Sandylane
Holetown, St James
11.2022 - 05.2023
- Removed trash from rooms and replaced liners to wastebaskets.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Replenished guest supplies and amenities.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Voluntary Worker
Family resource program
Chilliwack, BC
05.2022 - 09.2022
- Assisted with facilities maintenance, basic cleaning and trash removal.
- Set up tables and chairs and unloaded necessary equipment to prepare for events.
Certified Nursing Aide
Mason golden years home
BARBADOS
01.2020 - 12.2021
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Engaged with patient family and friends to provide courteous visit experience.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Used mobility devices to transport patients.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted residents in preparing for activities and social programs.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Supported non-ambulatory residents in range of motion exercises.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
CSR /Scale House Attendant
SBRC
BRIDGETOWN, BARBADOS
07.2011 - 01.2020
- Weigh vehicles data entry investigate and solve any customer concerns.
- Improved productivity by providing CSR performance feedback for corrective action.
Suoervisor/Receptionist
Pinnacle Security
Brdgetown , Barbados
06.2005 - 05.2010
- Write roster make appointments for boss do payroll take complaints & absences from employees take complaints from customers and help solve problems Scale Attendant/ CSR.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
CSR
MSN.COM.BARBADOS
Bridgetown, Barbados
09.2002 - 05.2004
- Consulted with customers to determine best methods to resolve service and billing issues.
- Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Cleaner/Substitute Custodian
Masters Touch
Bridgetown , Barbados
11.2000 - 05.2002
- Custodian at various businesses to vacuum and clean toilets on nights.
- Scrubbed and cleaned bathroom fixtures and partitions on evenings basis to remove mildew, dirt and mold.
- Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
- Responds to emergency cleaning requests hourly.
- Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
Customer Service Representative
Furniture LTD,
Bridgetown , Barbados
12.1998 - 06.2000
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Education
Certificate - Nasopharneal Swabbing
Sir Garfield Sobers Gymnasium
Barbados12.2021
Diploma - Nursing Auxiliary
Career Development Institute
Barbados11.2021
Level 2 in Customer Service - CSR
TVET COUNCIL
BARBADOS05.2015
Bachelor of Science - Family Marriage And Human Services
Byu
Utah Online Skills
- Over 16 years experience in CSR & Data Entry
- Strong skills in microsoft word
- Have experience in cleaning & custodian work
- Have level 2 CVQ in CSR
- Call center experience
- Inbound and outbound calling
- Customer service
- Grooming and bathing assistance
- Wound care
- Able to lift 90 pounds
- Understands mobility assistance needs
- General housekeeping ability
- Calm and level-headed under duress
- Collecting vital signs
- Collecting specimens
- Performing patient intakes
- Infection control
- Infection control procedures
- Patient relations
- Monitoring fluids
- Helping with medication
- Preparing meals
- Database Administration
- Assisting with personal grooming
interest
- I love bake in my spare time
- Read novels
- Swim
references
Winifred Cummins
- Brittons hill St Michael
- Retired
- 1[246]547-6934
Jarad Nelson
- Rendezvous ch ch
- President
- 1 246 2339029
Timeline
Circle of Life Management Colms
Shakira george
09.2023 - Current
Housekeeping Attendant
Sandylane
11.2022 - 05.2023
Voluntary Worker
Family resource program
05.2022 - 09.2022
Certified Nursing Aide
Mason golden years home
01.2020 - 12.2021
CSR /Scale House Attendant
SBRC
07.2011 - 01.2020
Suoervisor/Receptionist
Pinnacle Security
06.2005 - 05.2010
CSR
MSN.COM.BARBADOS
09.2002 - 05.2004
Cleaner/Substitute Custodian
Masters Touch
11.2000 - 05.2002
Customer Service Representative
Furniture LTD,
12.1998 - 06.2000
Certificate - Nasopharneal Swabbing
Sir Garfield Sobers Gymnasium
Diploma - Nursing Auxiliary
Career Development Institute
Level 2 in Customer Service - CSR
TVET COUNCIL
Bachelor of Science - Family Marriage And Human Services
Byu
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