Nicholas Worrell
Mangrove,Saint Philip
Summary
Dynamic Information Systems Speciailist with a proven track record at Pan America Health Organisation, excelling in data analysis and visualization. Expert in Power BI and SQL, I drive impactful IT solutions and foster collaboration. My innovative approach led to enhanced operational efficiency and robust data management strategies, ensuring organizational growth and compliance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Information Systems Technician
Pan America Health Organisation
09.2024 - Current
- Manage information systems and telecommunications for our offices, ensuring compliance with organizational policies.
- Provide Tier 1 IT support, maintaining high-quality customer service, and efficient operations.
- Administer LAN services, including user management, network storage, security, and backups.
- Support the implementation and maintenance of the PASB Management Information System (PMIS).
- Develop IT service continuity and risk mitigation plans, contributing to broader business continuity strategies.
- Implement and maintain IT security measures, ensuring data integrity, and compliance with IT standards.
- Oversee IT systems expansion, aligning with organizational growth and strategic goals.
- Manage software licenses, ensuring compliance with organizational policies.
- Lead IT projects from requirements gathering to delivery, ensuring alignment with business needs.
- Analyze organizational processes to drive IT-supported improvements.
- Manage access to organizational resources according to security guidelines.
- Collaborate on technical cooperation initiatives, including Information Systems for Health.
Information Technology Assistant
Pan American Health Organisation
01.2024 - 09.2024
- Provide ICT troubleshooting and technical support, addressing both hardware and software issues for end users.
- Assist in the administration and support of Office 365 Collaboration Services, including Teams, SharePoint, and OneDrive, as well as other cloud-based platforms.
- Support telecommunications and collaboration services projects, contributing to planning, organizing, and executing project tasks.
- Install and configure computer hardware and software, ensuring systems are optimized for user needs.
- Log and process support calls, maintaining an organized approach to resolving technical issues.
- Provide support for virtual meetings (Teams, Zoom, etc.), ensuring smooth operation and platform performance.
- Ensure all user devices and servers are up to date with security patches and anti-virus software, maintaining system integrity.
- Maintain an accurate inventory of hardware and software, ensuring all resources are properly tracked and managed.
- Travel to Eastern Caribbean countries as required to provide on-site support and ensure the efficient performance of ICT services.
Information Communication Technology Assistant
United Nations Development Programme
09.2023 - 12.2023
- Designed, created, and maintained various Sites, Sub-sites, lists and libraries in SharePoint Online to facilitate the Information Management needs of the organization.
- Designed, created, and operationalized various Microsoft Power Platform solutions inclusive of PowerApps, Power Automate Flows and Power Bi Dashboards.
- Visualized various types of data from multiple sources using Microsoft Power Bi to build powerful dashboards that informed management of key organizational and operational metrics.
Information Communication Technology Consultant - DASHBOARD GUI PRMIS
United Nations Development Programme
10.2022 - 11.2022
- Designed, built, operationalized, and evaluated a Digital Crime Dashboard to display information extracted from an in-house platform, as well as information based on discussions with national counterparts.
- Supported the development of digital reporting templates based on new or existing reporting requirements and formats.
- Designed and built templates to reduce manual data entry and facilitate the move towards automation, to enhance data aggregation and other processes to extract, collate and generate periodic reports.
ICT Systems and Data Specialist
United Nations Development Programme
03.2021 - 06.2022
- Designed, built, and maintained various Sites, Subsites, lists, and libraries in SharePoint Online to facilitate the Information Management needs of the office.
- Cleaned and analyzed real-time or stored data coming from the field during disaster events, remotely or as part of a deployed team.
- Visualized diverse types of data from multiple sources using Microsoft Power Bi to build powerful dashboards that informed management of key office or operations metrics, as well as data regarding crisis events.
- Designed, built, and maintained various forms in Kobo Toolbox to facilitate readiness to collect data during disaster events.
- Explored, researched, and delivered information sessions and training on new software tools and innovative developments in Information and Communication Technology.
- Researched, recommended, or advised teams/units on software that best fits their goals and technology needs.
- Key achievement in this post was the creation of a SharePoint SharePoint Online solutions (Site, Lists, Automations, Dashboards and Document Libraries) for the storage and decimation of information, data, and documents relating to UNDP's SURGE Initiative. This solution serves as the first port of call for guidance for Country Offices and SURGE Advisors deployed in the event of a disaster.
ICT Specialist/Support Clerk
United Nations Development Programme
04.2016 - 02.2021
- Designed, built, and maintained various Sites, Subsites, lists, and libraries in SharePoint Online to facilitate the Information Management needs of the office.
- Provided first-level ICT support to users with hardware or software issues.
- Designed, built, and maintained various workflows in Microsoft Power Automate to facilitate greater efficiency of existing tasks or discover ways to revamp old ones.
- Designed, built, and maintained various forms in Kobo Toolbox to facilitate readiness to collect data during disaster events.
- Cleaned and analyzed real-time or stored data coming from the field during disaster events, remotely or as part of a deployed team.
- Visualized diverse types of data from multiple sources using Microsoft Power Bi to build powerful dashboards that informed management of key office or operations metrics, as well as data from the field regarding disaster events.
- Provided routine service of Laptops/Desktop Computers and mobile devices.
- Installed and maintained corporate application software.
- Provided Network Monitoring and Security services to the organization to ensure 100% connectivity.
- Provided ICT equipment research and procurement services.
- Key achievement in this post was being able to use a combination of data collection, analysis, and visualization skills and software to enhance, refine and elevate UNDP's House and Building Damage Assessment (HBDA) tool. Over five hundred buildings were assessed by trained technical college students during the pilot phase after the passage of Hurricanes Irma and Maria in Dominica in 2017 using the tool. Over 5,000 buildings were assessed by trained local enumerators in the Bahamas after the passage of Hurricane Dorian in 2019. Over 2,000 Internally displaces persons were mapped and assessed after the 2019 earthquake in Albania.
ICT Technician/Support Clerk
Massy United Insurance
05.2004 - 04.2016
- Provided routine service and maintenance of Laptops/Desktop Computers and mobile devices.
- Provide first-level ICT support to users with hardware or software issues.
- Installed and maintained corporate applications and third-party software.
- Provided Network Monitoring and Security services to the organization to ensure 100% connectivity.
- Provided ICT Technology Equipment and Services Procurement services.
- Key achievements in this position are the coordination and supervision of the rollout of the Microsoft Exchange Server to the Trinidad branch of the office of fifty users. Coordination and supervision of network upgrades to facilitate office expansion.
Education
Master of Science - Management Information Systems
University of The West Indies, Global Campus
Online12.2023
Bachelor of Science - Management with Psychology
University of The West Indies, Cave Hill
Barbados01.2011
Associate of Applied Science - Applied Science - Computer Studies
Barbados Community College
Barbados01.2002
Skills
- Data analysis and visualization
- Power BI expertise
- SQL proficiency
- R programming
- Power Apps development
- Power Automate automation
Websites
Certification
- Google Data Analytics Certificate
- Analyzing and Visualizing Data with Power BI
- Digital Transformation
Personal Information
Title: ICT Systems and Data Specialist
References
References available upon request.
Timeline
Information Systems Technician
Pan America Health Organisation
09.2024 - Current
Information Technology Assistant
Pan American Health Organisation
01.2024 - 09.2024
Information Communication Technology Assistant
United Nations Development Programme
09.2023 - 12.2023
Information Communication Technology Consultant - DASHBOARD GUI PRMIS
United Nations Development Programme
10.2022 - 11.2022
ICT Systems and Data Specialist
United Nations Development Programme
03.2021 - 06.2022
ICT Specialist/Support Clerk
United Nations Development Programme
04.2016 - 02.2021
ICT Technician/Support Clerk
Massy United Insurance
05.2004 - 04.2016
Master of Science - Management Information Systems
University of The West Indies, Global Campus
Bachelor of Science - Management with Psychology
University of The West Indies, Cave Hill
Associate of Applied Science - Applied Science - Computer Studies
Barbados Community College
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