Nelsia Forde
3rd Ave Grazettes, St. Michael
Summary
A highly motivated bank professional with 7 years in Risk Management. Strong work ethic and receptive to new learning opportunities. A Committed, reliable individual who takes responsibility for completion of any tasks assigned, employing initiative and analysis to overcome challenges encountered.
Overview
24
24
years of professional experience
Work History
Analyst, Operational Losses
CIBC Caribbean Bank
06.2016 - Current
- Provide analysis for quarterly Opco Board reports, identifying trends over time
- Support Manager, Operational Losses on over 300 Operational Loss incidents reported and related provisions
- Collaborate with investigative teams in management of Risk Events and Sundry Losses; ensuring that precise information is captured in incidents repository
- Review and discuss Sundry Losses or Risk Event reports accepted in Operational Risk tool by investigators as required
- Accurate completion of monthly and quarterly Operational Loss provision/provision amendments as requested and Ad Hoc reports as required by different units within the business (Audit, Legal, Finance, ESFM, CS/LM)
- Analyze differences processed on the Operational Losses ledger for the region monthly (Provisions, Sundry Losses & Write-off entries)
- Provide assessments on new business initiatives from an Operational Risk perspective e.g. Logic Manager, Instant Access to Funds and Financial Supply Management.
Operations Support Officer
01.2015 - 05.2016
- Actively contribute to service excellence, continuous improvement, and effective internal control environment within Unit
- Perform follow-up of queries on wires to ensure effective action plans to resolve items within zero losses; and escalating to supervisor
- Adherence to procedures to result in satisfactory control tests results within department and unit
- Adherence to bank policies with emphasis on clear desk, client confidentiality and information security polices within the unit.
Procedure Analyst (Project Pimento)
- 12.2014
- Create, verify and document processes and various tools to ensure smooth flow of knowledge transfer between officers
- Liaise with a diverse group of individuals both regionally and internationally to troubleshoot any issues arising on the project which is within my scope of responsibility.
Verification Officer
01.2008 - 01.2014
- Review and identify any errors or potential risk areas related to account maintenance and card attachments, escalating any anomalies to management
- Management of the bank’s suspense accounts to minimize losses due to fraud or negligence
- Timely completion of Management Key Control Testing with quality findings reported for tests performed.
Data Entry Officer/ Transaction Processing Officer
01.2004 - 01.2008
- Contribute to the reduction of operational losses by ensuring no Risk Events were reported due to negligence and that transactions were processed accurately and timely
- Daily Review and collate Standing Orders and prepare bank drafts for distribution to various financial institutions within stipulated deadlines.
Customer Service Representative
01.2000 - 01.2004
- Excellent customer service skills ensuring efficient and accurate processing of customer transactions
- Adherence to all bank regulations especially in high-risk areas of Night Depository where bulk cash transactions were processed.
Skills
- Analytical skills with keen eye for detail Investigative and inquisitive nature Excellent research and organizational skills Strong knowledge of bank’s internal processes, procedures and controls Ability to work effectively under pressure especially with demanding and stringent deadlines Self-motivated and works with minimal supervision Lifelong Learner Effective communication skills liaising with colleagues at all levels within the organization High level of confidentiality Competent knowledge of bank’s applications and systems Well-developed PC skills
Email Addresses
nelsia.forde@cibcfcib.com, nelsiaforde@gmail.com
Academic And Professional Achievements
- Advanced Traumatology (Crisis Management Intervention) 2024
- Mentorship Program – FCIB 2023
- Executive Certificate in Leadership and Counseling – 2023
- Continuing Professional Education - Fraud Risk Management - ACFE 2021
- Continuing Professional Education - Fraudology Masterclass - ACFE 2020
- Influencing Without Authority 2018
- Bachelor of Science Degree in Management with Psychology 2016
- Accreditation in the Professional Bankers Course, 2011
- Certificate in Training in Effective Counseling Part 1 and 2 2006-2007
- Certificate in Supervisory Management, Barbados Community College, 2005
Phone Numbers
(246) 367-2239, 251-9632
Community Service
- Co-ordinating community awareness programs on social issues
- Assistant Director Sunday School
- A member of Parent Teacher’s Association
- Founder of Never Leave Your Partner Behind Marriage Ministries
Timeline
Analyst, Operational Losses
CIBC Caribbean Bank
06.2016 - Current
Operations Support Officer
01.2015 - 05.2016
Verification Officer
01.2008 - 01.2014
Data Entry Officer/ Transaction Processing Officer
01.2004 - 01.2008
Customer Service Representative
01.2000 - 01.2004
Procedure Analyst (Project Pimento)
- 12.2014
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