Neilsa A. Searle
Bridgetown
Summary
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Receptionist/Administrator
Law Chambers
01.2016 - Current
- Answer incoming calls, directing clients to individuals addressing specific needs.
- Greet incoming clients professionally and provide friendly, knowledgeable assistance.
- Acts as first point of contact and set appointments for prospective clients.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Oversaw appointment scheduling and itinerary coordination for both clients and Attorney.
Nail Educator (Part-Time)
The Cosmopolitan Institute
05.2020 - 10.2021
- Preparation of course syllabus, teaching students the various skills, setting tests, grading work, and mentoring students
- Demonstrations and practical training along with product knowledge
- Monitored student progress and adjusted instruction to meet individual needs.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Developed and implemented engaging lesson plans to keep learner attention.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Created and implemented assessments to measure student progress.
Beauty & Nail Technician (Part-time Contract)
BreeLisa GetSet
10.2015 - 10.2016
- Performed Nail treatments and minor beauty enhancements (eyebrow waxing, tinting)
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Contributed to the salon''s cohesive brand image by maintaining a polished appearance and professional demeanor at all times.
- Completed consultations with spa guests to determine nail care needs.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
Face, Body and Nail Therapist (Full-Time)
Praana Spa
02.2011 - 12.2011
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
- Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
- Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
- Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
Cashier (Temporary)
O’ Hana Pharmacy
05.2010 - 07.2010
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Spa Therapist (Private/ Contract Work)
Royal Westmoreland, Indulgence Spa
11.2008 - 01.2010
- Performing Treatments on clients
- Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.
- Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
- Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
Face, Body and Nail Therapist (Intern)
Royal Westmoreland Indulgence Spa
01.2008 - 11.2008
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
Customer Service Agent
Cable & Wireless Ltd Barbados
07.2005 - 01.2008
- Assist customers with any information that refers to their enquiry
- Addressed customer account discrepancies and concerns.
- Contacted customers to return routine and general calls promptly.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
BSc. Psychology with Management (Did not Finish) -
University of The West Indies, Cave Hill Campus
09.2013
BSc. Psychology (Special) (Did not Finish) -
University of The West Indies, Cave Hill Campus
09.2010
Certificate in Beauty Therapy - Aesthetics
Samuel Jackman Prescod Polytechnic
Wildey, St Michael05.2008
Diploma in Beauty Therapy - Aesthics
Samuel Jackman Prescod Polytechnic
Wildey, St Michael05.2008
High School Diploma -
Ursuline Convent
Collymore Rock, St Michael 07.2005
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Document scanning and digitization
- Client Relations
- Appointment Scheduling
- Document Management
- Confidential information management
- Document retrieval
- Customer Service
- Phone and Email Etiquette
- Data Entry
Miscellaneous Education
- 10/2007, Trainers Certificate of Trainers of Life Skills and HIV/AIDS Education Programme, CARICOM Secretariat
- 09/2007 - 02/2008, Open Days (Various Companies Providing services)
- 03/2008, Career Showcase
- 04/2008, Star Nail Institute Certificate of Completion
- 05/2008, Job Attachment, Indulgence Spa Royal Westmoreland Mullins Beach, Contract work
Special Awards
- Horse Back Riding
- Dance Theatre
- Swimming: Aquatic Centre (String Rays)
- Brownies (seconder & sixer)
- Sisterlocks Training Course
Phone
(246)571-3696, (246)827-4444
References
- Dawn Shields-Searle Q.C, Attorney-at-Law, Chamberlaine, Cnr. Whitepark & Passage Roads, Bridgetown, St. Michael, (246)271-1543
- Carrie-Ann Morris, HR Manager, Flow Barbados Ltd, Windsor Lodge, Government Hill, St. Michael, (246)292-6008
Certification
- Trainers Certificate of Trainers of Life Skills & HIV/AIDS Awareness Education Program October 2007
Timeline
Nail Educator (Part-Time)
The Cosmopolitan Institute
05.2020 - 10.2021
Receptionist/Administrator
Law Chambers
01.2016 - Current
Beauty & Nail Technician (Part-time Contract)
BreeLisa GetSet
10.2015 - 10.2016
Face, Body and Nail Therapist (Full-Time)
Praana Spa
02.2011 - 12.2011
Cashier (Temporary)
O’ Hana Pharmacy
05.2010 - 07.2010
Spa Therapist (Private/ Contract Work)
Royal Westmoreland, Indulgence Spa
11.2008 - 01.2010
Face, Body and Nail Therapist (Intern)
Royal Westmoreland Indulgence Spa
01.2008 - 11.2008
Customer Service Agent
Cable & Wireless Ltd Barbados
07.2005 - 01.2008
BSc. Psychology with Management (Did not Finish) -
University of The West Indies, Cave Hill Campus
BSc. Psychology (Special) (Did not Finish) -
University of The West Indies, Cave Hill Campus
Certificate in Beauty Therapy - Aesthetics
Samuel Jackman Prescod Polytechnic
Diploma in Beauty Therapy - Aesthics
Samuel Jackman Prescod Polytechnic
High School Diploma -
Ursuline Convent
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