N'Djibury Reece Có
Six Roads,St. Philip
Summary
The current objective is to contribute meaningfully to the delivery and improvement of health care in the Caribbean. Strongly believe by gaining occupational experience in various areas of this field and by volunteering and serving my community, so would be able to develop social and professional skills that would help with long-term objectives. I value opportunities to learn from various people and to challenge myself with new ideas and issues.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Representative Agent
KM2 Solutions
#6a Building Harbour Road, Prescod Blvd, Bridgetown, Barbados
06.2023 - 03.2024
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Representative
Smart Electronic Deals
#46 Swan Street, Bridgetown
08.2021 - 09.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and delivered engaging sales presentations to convey product benefits.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Phlebotomist Technician Intern
Queen Elizabeth Hospital
Bridgetown
05.2021 - 05.2021
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie.
- Completed required 50 venepuncture sticks within thefirst 3 of the 5 allocated days and 10 capillary sticks. Commended for excellent performance and patient care.
Education
Bachelor of Science - Health Sciences (Major: Environmental Health)
University of The West Indies
09.2019 - 06.2024
Registered Phlebotomy Technician (RPT) - Phlebotomy
Barbados Association of Medical Technologists
English Language - English-as-a-Second-Language Education
IELTS
English As A Foreign Language - English Language And Literature
University of The West Indies
High School Diploma -
John XXIII Secondary School
Skills
- Microsoft Office Intermediate Level (Word, PowerPoint, Access, and Excel)
- Hazardous Waste Management
- PPE Use
- Organization and Time Management
- Multitasking
- Statistical Software: Epi Info and SPSS
- Inter-personal Communication Skills / Public Speaking
- Problem Solving Skills
- Customer Service Experience and Excellent Patient Care
- Critical Thinking & Leadership Skill
- Fluent in Portuguese
- Good Telephone Etiquette
Accomplishments
Received humanitarian award by Barbados Government in recognition of my participation in Seek and Save during Covid-19 Pandemic
Languages
Portuguese
Native language
English
Advanced
Portuguese
Native
Timeline
Customer Service Representative Agent
KM2 Solutions
06.2023 - 03.2024
Sales Representative
Smart Electronic Deals
08.2021 - 09.2022
Phlebotomist Technician Intern
Queen Elizabeth Hospital
05.2021 - 05.2021
Bachelor of Science - Health Sciences (Major: Environmental Health)
University of The West Indies
09.2019 - 06.2024
Registered Phlebotomy Technician (RPT) - Phlebotomy
Barbados Association of Medical Technologists
English Language - English-as-a-Second-Language Education
IELTS
English As A Foreign Language - English Language And Literature
University of The West Indies
High School Diploma -
John XXIII Secondary School
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