N'Djibury Reece Có
Six Roads
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative Agent
KM2 Solutions
06.2023 - Current
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Representative
Smart Electronic Deals
08.2021 - 09.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and delivered engaging sales presentations to convey product benefits.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor of Science - Environmental Health
University of The West Indies
Cave Hill Campus, Barbados06.2024
Registered Phlebotomy Technician (RPT) - Phlebotomy
Barbados Association of Medical Technologists
Errol Walrond Building, UWI Clinical Skill02.2022
English Language - English-as-a-Second-Language Education
IELTS
Cambridge Assessment01.2019
English As A Foreign Language - English Language And Literature
University of The West Indies
Saint Augustine Campus, Trinidad09.2016
High School Diploma -
John XXIII Secondary School
Bissau, Guinea-Bissau07.2014
Skills
- Call Flow Maximization
- Call Management
- Data Collection
- Account Updating
- Data Entry
- Critical Thinking
- Professional Telephone Demeanor
- Documentation
- Conflict Mediation
- Microsoft Office Suite
- Strategic Sales Knowledge
- POS Systems Expert
Languages
Portuguese
Native language
English
Proficient
C2
Timeline
Customer Service Representative Agent
KM2 Solutions
06.2023 - Current
Sales Representative
Smart Electronic Deals
08.2021 - 09.2022
Bachelor of Science - Environmental Health
University of The West Indies
Registered Phlebotomy Technician (RPT) - Phlebotomy
Barbados Association of Medical Technologists
English Language - English-as-a-Second-Language Education
IELTS
English As A Foreign Language - English Language And Literature
University of The West Indies
High School Diploma -
John XXIII Secondary School
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