Naketa Turton
Bridgetown
Summary
Experienced as a waiter and retail sales associate with a strong focus on customer service, seeking any position that will utilize my skills in Point of Sale System operation, reconciliation, and attention to detail. Committed to contributing to the advancement of the organization and seeking continued challenges to foster professional growth.
Overview
15
15
years of professional experience
Work History
Waitress
THE MEWS RESTAURANT
01.2018
- Responsibilities as a Waitress at THE MEWS RESTAURANT included:
- Warmly welcomed guests upon arrival at the restaurant.
- Engaged with guests to ensure their comfort and satisfaction throughout their dining experience.
- Accurately took food and beverage orders, ensuring special requests were communicated to the kitchen staff.
- Provided knowledgeable recommendations on menu items based on guests' preferences and dietary restrictions.
- Delivered food and beverages to tables promptly and accurately.
- Addressed any customer concerns or special requests with professionalism and attentiveness.
- Processed payments accurately using the Point of Sale system.
- Assisted with table setup and ensured cleanliness and organization of the dining area.
Waitress
Cobblers Cove Hotel
04.2024 - Current
- Provided attentive service to guests, ensuring satisfaction and timely order delivery.
- Collaborated with kitchen staff to streamline food preparation and presentation processes.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new staff on standard operating procedures and customer service excellence.
- Communicated effectively with guests to accommodate special requests and dietary restrictions.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
Divi southwinds
07.2023 - Current
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
Sales Associate
CRUMBZ BAKERY
02.2020 - 03.2022
- Responsibilities as a Sales Associate at CRUMBZ BAKERY included:
- Greeted and assisted customers in a friendly and attentive manner.
- Provided product knowledge and recommendations to customers.
- Handled cash transactions and operated the Point of Sale system.
- Maintained cleanliness and organization of the store and display areas.
- Restocked bakery items and ensured product availability.
- Assisted with inventory management and stock rotation.
- Collaborated with team members to meet sales targets and enhance customer experience.
- Addressed customer inquiries and resolved any issues or complaints.
Sales Associate
TRINI'S DOUBLES
10.2018 - 05.2019
- Responsibilities as a Sales Associate at TRINI'S DOUBLES included:
- Greeted customers with warmth and provided exceptional customer service.
- Assisted customers in selecting and ordering menu items.
- Operated the Point of Sale system accurately to process transactions.
- Maintained cleanliness and organization of the dining area.
- Addressed customer inquiries and resolved any issues or complaints promptly.
- Collaborated with team members to ensure smooth operations and customer satisfaction.
Waitress
BLUE HORIZON HOTEL
01.2011 - 01.2012
- Responsibilities as a Waitress at BLUE HORIZON HOTEL included:
- Welcomed guests to the hotel restaurant and ensured a pleasant dining experience.
- Assisted guests with menu selection, taking into account their preferences and dietary restrictions.
- Accurately recorded and communicated food and beverage orders to the kitchen staff.
- Provided timely and efficient service by delivering orders to tables and addressing any additional requests.
- Upsold menu items and promoted specials to enhance the guest experience and increase revenue.
- Proactively sought feedback from guests and took necessary actions to address any issues or concerns.
- Collaborated with colleagues to ensure smooth operations and efficient teamwork.
- Maintained cleanliness and organization of the dining area, including table setup and resetting.
Education
Child Care Management
Polytechic
Pine06-2019
SPRINGER MEMORIAL SECONDARY SCHOOL
01.2003
Skills
- Point of Sale System operation
- Reconciliation
- Customer Service Champion
- Independent and team-oriented work style
- Upselling products
- Excellent memory recall
- Keen attention to details
- Punctuality
References
- Ms. Glendon Belle, Manager, City of Bridgetown Cooperative Credit Union, (246) 231 – 2351
- Mr. Keith Gibson, (246) 846 – 6770
Timeline
Waitress
Cobblers Cove Hotel
04.2024 - Current
Waitress
Divi southwinds
07.2023 - Current
Sales Associate
CRUMBZ BAKERY
02.2020 - 03.2022
Sales Associate
TRINI'S DOUBLES
10.2018 - 05.2019
Waitress
THE MEWS RESTAURANT
01.2018
Waitress
BLUE HORIZON HOTEL
01.2011 - 01.2012
Child Care Management
Polytechic
SPRINGER MEMORIAL SECONDARY SCHOOL